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About the Role

As a team member, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest experiences by being the first person our guests encounter or by producing quality food items. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

Responsibilities

Processing food orders
Cleaning public spaces
Preparing food and beverage orders
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.

Requirements

Ability to work in a fast-paced environment with a sense of urgency.
Ability to work on a team and with multiple employees.
Willingness to assist with training new employees.
Stand for prolonged periods of time.
Stoop, bend, kneel, crouch, reach, and twist.
Lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
Operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices.
Regular and predictable attendance is an essential function of this job.

Skills

Excellent customer service skills with a friendly and welcoming attitude.
Strong communication and interpersonal skills.
Attention to detail and ability to accurately process orders.
Ability to use and wear a headset for long periods of time to take and process customer orders.

Location

1685 Grand Island Blvd in Grand Island NY

Work Type

part-time
full-time
morning shift

About the Company

Clark Holdings Inc.

Equal Opportunity

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.