Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a team member, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest experiences through producing quality food items and interacting with guests. Your energy and passion for guest service are key in this fast-paced environment, while your ability to multi-task and communicate with fellow team members will contribute to your success.

Responsibilities

• Deliver outstanding customer service.
• Process food orders.
• Clean public spaces.
• Prepare food and beverage orders.
• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well-being of everyone.

Requirements

• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to work on a team and with multiple employees.
• Willingness to assist with training new employees.
• Stand for prolonged periods of time.
• Stoop, bend, kneel, crouch, reach, and twist.
• Lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.
• Operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices.
• Occasional exposure to cold/freezing below temperatures and high heat temperatures.
• Verbally communicate to exchange information.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Ability to use and wear a headset for long periods of time to take and process customer orders.
• Regular and predictable attendance is an essential function of this job.

Skills

• Excellent customer service skills
• Friendly and welcoming attitude
• Strong communication and interpersonal skills
• Attention to detail
• Ability to accurately process orders
• Multi-tasking
• Communication with team members

Location

• 8400 Lewiston Rd in Batavia, NY

Work Type

• Part-time
• Mid shift between (9am-5pm) including a weekend day

About the Company

• Tim Hortons is a quick food service restaurant.

Equal Opportunity

• Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.