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About the Role

The Bilingual Operations Manager supports the High School Operations Team by providing high-quality operational support to students and staff daily. This role includes managing main office responsibilities, student records and enrollment, family communication and engagement, and school environment and supervision.

Responsibilities

• Manage office administration systems for smooth school operation.
• Manage the ordering and availability of office and classroom supplies.
• Manage and resolve Tier 1 technical issues on student and staff devices and site technology.
• Communicate and follow up on Tier 2 technical issues with external Tech Support Company.
• Support managers and employees with organization and communication tasks.
• Perform daily tasks including maintaining the school calendar, providing written translations, translating at parent meetings, and preparing event flyers and parent communications.
• Manage the school’s virtual bulletin board with updated announcements.
• Execute duties to ensure smooth building operations.
• Support logistics and preparations for school events, trips, and activities.
• Manage the school’s inventory of consumable materials.
• Maintain physical and electronic student records for accuracy, completeness, and confidentiality.
• Assist with monitoring student attendance data and support follow-up communication with families.
• Manage student information in ATS and the school’s internal student information system.
• Manage outreach to engage families in their children’s education and maintain open communication.
• Build relationships with families to support ongoing communication and involvement.
• Serve as a facilitator for family concerns regarding school policies or facilities.
• Organize events to increase family and community involvement.
• Plan and attend family meetings with the principal.
• Work closely with school, family, and community organizations to increase family involvement.
• Train families in PowerSchool and Parent Square.
• Assist with daily arrival and dismissal duties to ensure student safety.
• Serve as a welcoming point of contact for families and visitors.

Requirements

• 2+ years of experience in school operations, administrative support, and family engagement.
• Strong communication skills and ability to build positive relationships with families and staff.
• Comfortable providing tech support and troubleshooting for hardware and software.
• Committed to building school, family, and community partnerships that support improved student outcomes.
• Highly organized, proactive, and detail-oriented.
• Self-reflective with the capacity to accept and implement feedback.
• Flexible and optimistic, with a “whatever it takes” spirit.

Skills

• Fluent communication in English and Spanish, with a preference for written communication skills.
• Solutions-focused thinking.
• Strong communication, planning, and time management skills.
• Proficiency with Google Workspace, Microsoft Office, and school platforms (PowerSchool, ParentSquare, etc.).

Location

• Washington Heights
• Inwood

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• High School

Salary/Compensations

• $50,000 - $65,000

Benefits

• 6% 401k match
• 93% coverage of healthcare premiums
• Generous full company closures and PTO policies
• Employer-paid life insurance
• Longevity bonus
• Access to a federal student loan debt reduction program

About the Company

• School in the Square is a tuition-free public charter school founded in 2016, operating on a "relationships first" philosophy to engage, educate, and empower students, families, and team members.
• The school fosters a mission-aligned culture offering sustainable, rewarding career paths in teaching, operations, and leadership.
• It is a workplace that celebrates and cultivates each team member’s passions, skills, and multi-disciplinary interests.

Equal Opportunity

• School in the Square understands specific groups are subject to marginalization and encourages these groups to apply.
• We are an Equal Employment Opportunity Employer.