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About the Role

The Director, Learning Enablement & Consulting serves as the central enablement function for the Leadership & Learning team and the broader enterprise Amex U ecosystem. This role partners with leaders and stakeholders to understand organizational capability needs and connect them with effective learning solutions, shaping the strategic direction of the Leadership & Learning portfolio and maximizing enterprise learning investments.

Responsibilities

Serves as the primary point of contact for learning consultation.
Partners with Business Leaders, Business Unit Learning teams, Colleague Strategic Partners (CSPs), and CEG stakeholders to understand organizational capability needs and connect them with the most effective learning solutions.
Helps shape the strategic direction of the Leadership & Learning portfolio by identifying enterprise opportunities that drive measurable impact.
Maximizes enterprise learning investments by leveraging existing solutions and reducing duplication.
Ensures learning priorities align with business strategy.
Enables the Leadership & Learning team through portfolio coordination, roadmap management, communications, and operating rhythms.
Leads learning governance, establishing enterprise standards, facilitating governance forums, and overseeing the AEMP18 learning vetting process.
Continuously evolves the operating model that supports a connected, scalable learning ecosystem.

Requirements

The role helps shape the strategic direction of the Leadership & Learning portfolio by identifying enterprise opportunities that drive measurable impact, maximizing enterprise learning investments by leveraging existing solutions, reducing duplication, and ensuring learning priorities align with business strategy.
In addition to enterprise consulting, the Director enables the Leadership & Learning team through portfolio coordination, roadmap management, communications, and operating rhythms that drive alignment and execution across the function.
The role also leads learning governance, establishing enterprise standards, facilitating governance forums, overseeing the AEMP18 learning vetting process, and continuously evolving the operating model that supports a connected, scalable learning ecosystem.

Location

virtual arrangements depending on role and business need
hybrid, onsite or virtual arrangements depending on role and business need
hybrid model (combination of in-office and virtual days)
onsite
fully virtually

Work Type

hybrid
onsite
virtual

Experience Level

Director

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more.
CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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