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About the Role
The Key Account Manager will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts. This role involves optimizing Viator’s product offering to match consumer demand in terms of product variety, pricing, and availability, acting as a brand ambassador to ensure continued optimization and growth, and meeting/exceeding key performance indicators.
Responsibilities
- Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
- Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
- Develop and execute account strategies that are directly tied to business objectives and measurable growth.
- Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.
- Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand.
- Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.
- Negotiate favorable commercial terms that protect and maximise Viator's profitability.
- Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
- Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.
- Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
- Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.
Requirements
- 5+ years in B2B Account Management or Sales.
- Online Travel Agency, operator, or travel experience is a significant plus.
- Strong analytical mindset and advanced data analysis abilities.
- Strong technical background to support data-driven decisions.
- Good understanding of the online travel landscape.
- Highly skilled in leveraging professional connections, demonstrating resourcefulness and the ability to effectively use internal networks and available tools.
- Excellent communication and interpersonal skills, able to build rapport with both clients and internal teams.
- Embraces new ideas and works well in teams while also having the ability to work independently and prioritize tasks effectively.
- Growth focused, never settle.
- Demonstrated ability to grow accounts with a focus on delivering results and swift execution, paired with a strong sense of urgency in a dynamic environment.
- Highly skilled in securing favorable terms and maintaining relationships.
- Passionate about achieving success and excellence.
Skills
- B2B Account Management
- Sales
- Online Travel Agency
- Travel
- Data Analysis
- Negotiation
- Communication
- Interpersonal Skills
- Teamwork
- Independence
Location
- London Office
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
- Generous referral scheme.
About the Company
- The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences.
- Viator, a Tripadvisor company, is the leading marketplace for travel experiences.
- We believe that making memories is what travel is all about.
- With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.
Equal Opportunity
- We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.