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About the Role

The Business & Systems Analyst will support the Contract-to-Cash (C2C) program and commercial finance transformation agenda by translating business requirements into clear outcomes, process workflows, system requirements, and scalable solutions. This role collaborates with various teams to refine solutions, reduce manual touchpoints, strengthen controls, and improve operational efficiency. It also supports broader transformation initiatives like ERP migrations and platform modernization.

Responsibilities

Identify, structure, and document business issues, operational pain points, control gaps, and process inefficiencies.
Translate business needs into business requirements, process maps, user stories, acceptance criteria, and success measures.
Facilitate workshops and stakeholder discussions to define desired business outcomes.
Ensure requirements align with strategic, operational, and financial objectives.
Lead current-state and future-state process design for Contract-to-Cash and other commercial finance transformation initiatives.
Identify opportunities to simplify, standardize, automate, and strengthen controls.
Define target operating models, process ownership, and business handoffs.
Support process redesign associated with ERP migrations, platform replacements, automation programs, and operating model changes.
Partner with Technology, SAP S/4HANA, Integration, and FinTech teams to evaluate proposed solutions.
Challenge, refine, or endorse recommendations based on business requirements, user experience, controls, scalability, and operational practicality.
Assess trade-offs across process design, technology capability, cost, risk, and business value.
Ensure technology solutions align with agreed business outcomes.
Support test planning, test execution, and User Acceptance Testing (UAT).
Coordinate stakeholder engagement, training, and adoption activities.
Ensure delivered solutions meet agreed requirements and business objectives.
Support business readiness and transition to operational ownership.
Support strategic transformation initiatives including ERP migrations, platform consolidations, business process redesign, and technology-enabled operating model changes.
Work with business and technology stakeholders to define requirements, assess impacts, and support solution selection.
Support the migration of legacy systems to SAP S/4HANA or other future platforms.
Contribute to future GFS transformation programs as priorities evolve.
Use data, process metrics, and stakeholder feedback to identify improvement opportunities.
Maintain key project documentation including process maps, requirements, workflows, and operating model artifacts.
Support program governance, prioritization, and decision-making.
Contribute to the identification and delivery of future commercial finance transformation initiatives.

Requirements

5+ years' experience as a Business Analyst, Senior Business Analyst, or similar role.
Experience supporting Contract-to-Cash, Order-to-Cash, finance transformation, or large-scale process improvement programs.
Experience gathering requirements, mapping processes, and supporting technology delivery.
Experience working across business, finance, and technology teams.
Experience supporting ERP implementation, ERP migration, SAP S/4HANA, Oracle, Workday, Microsoft Dynamics, or other enterprise platform modernization programs is highly desirable.
Strong business analysis and process mapping capability.
Knowledge of ERP platforms, preferably SAP S/4HANA.
Understanding of integrations, APIs, and enterprise systems.
Proficiency in Excel and data analysis tools.
Experience with Agile delivery methodologies and tools such as Jira.
Ability to leverage AI-enabled tools to improve analysis, documentation, and process design.
CBAP, PMI-PBA, or equivalent Business Analysis certification is preferred.
Experience within professional services, financial services, or commercial operations environments is preferred.
Experience with Power BI, Tableau, or similar reporting tools is preferred.
Exposure to finance transformation, automation, and enterprise technology modernization initiatives is preferred.

Skills

Commercial Finance and C2C Knowledge
Business Analysis
Process Design
Solution Evaluation
Data and Analytical Thinking
Stakeholder Management
AI and Automation Enablement
SAP S/4HANA
Excel
Data analysis tools
Agile delivery methodologies
Jira
Power BI
Tableau

Location

London, United Kingdom
Wilmington, United States

Work Type

Permanent
Hybrid (3 days onsite)
Full time

Experience Level

5+ years' experience

Education Level

CBAP, PMI-PBA or equivalent Business Analysis certification

Benefits

Annual leave
Tuition reimbursement
Referral bonuses
Success Sharing
Bonuses
Commission plans

About the Company

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.
We are the business behind business.®
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.
We exceed expectations by adapting client ambitions and goals as our own.
This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.
It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours.
We empower our colleagues to bring the right solutions to market to meet client demand.
That’s why we are the leading provider of business administration and compliance solutions.
CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Equal Opportunity

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
Our commitment to accessibility reflects our broader dedication to diversity and belonging,