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About the Role

The Branch Manager Tier 2 or 3 is responsible for overseeing day-to-day operations of one or more branches, providing quality customer service, connecting with business partners to offer a full spectrum of products and services, and leading the branch team to meet/exceed established goals for account opening, loans, and other business development.

Responsibilities

• Develop new business and strengthen existing relationships through researched business development calls, networking, and response to referrals; actively seek cross-sell opportunities
• Lead team through day-to-day operations; responsible for scheduling for one or more branches and assigned traveling staff; training; ensure employee and branch compliance with established policies and procedures
• Manage, coach and counsel staff to meet branch goals and achieve performance standards; encourage employee continuous improvement for career development
• Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals
• Achieve established lending goals as determined by Corporate Banking Manager based on department and company-wide budget goals.
• Oversee and adhere to requirements pertaining to branch security, fraud prevention, Bank Secrecy Act, and other government regulations
• Prepare and review documentation and reports for management in a timely manner. Make presentations to customers, potential customers, and community as appropriate.
• Participate in department and Company meetings as appropriate; regularly interact with Regional Board Members
• Participate actively in community service as designated by Company community service requirements

Requirements

• Bachelor’s Degree or equivalent experience required
• 6 years of experience in banking, financial services, or retail sales required
• 2 years of supervisory experience preferred
• Ability to achieve NMLS certification and Signature Guarantee certification
• Demonstrated management, supervisory and interpersonal skills
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers and management, and community influencers
• Proficient with Microsoft Office Suite: Word, Excel, and Outlook
• Strong math and analytical skills; attention to detail; ability to prioritize work and meet deadlines a must
• Travel to various branches as needed
• Work rotating Saturday schedule
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Skills

• Communication and Collaboration
• Managing, Coaching, Counseling
• Business Development and Retention
• Microsoft Office Suite: Word, Excel, and Outlook
• Math and analytical skills
• Attention to detail
• Ability to prioritize work and meet deadlines

Location

• Schroon Lake

Work Type

• Onsite

Experience Level

• 6 years of experience in banking, financial services, or retail sales
• 2 years of supervisory experience

Education Level

• Bachelor’s Degree or equivalent experience

Salary/Compensations

• $65,000 - $70,000
• Potential bonus and incentives

Benefits

• Competitive compensation
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Plan
• 401(k)
• Pension
• Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program

About the Company

• As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
• We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

• We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.