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About the Role
Lantern Community Services is seeking diligent and responsible Residential Aides for all shifts at a new women's shelter in the Bronx, NY. The Residential Aides will provide direct services to shelter clients and serve as the primary liaison between Case Management/Housing staff and clients. Successful candidates will have prior experience providing compassionate care to vulnerable populations.
Responsibilities
- Foster a welcoming and supportive environment for clients.
- Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
- Assist with planning and coordinating recreational activities, events, and outings.
- Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
- Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
- Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
- Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
- Perform other duties as assigned by supervisory staff.
Requirements
- High School Diploma, HSE, or GED required.
- Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
- Food Handler’s Certification required or willingness to obtain within 3 months.
- Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
- Basic computer proficiency and strong organizational abilities.
- Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.
- Ability to stand, walk, sit, stoop, climb stairs and/or kneel.
- Ability to occasionally lift and/or move up to 10 pounds.
Skills
- Crisis intervention
- Problem-solving
- Decision-making
- Basic computer proficiency
- Organizational abilities
- Interpersonal skills
- Communication skills
- Safe Crisis Management
Location
- Bronx, NY
Work Type
- Full-time
- Shift position
- May include weekends
Experience Level
- 2 years of relevant experience preferred
Education Level
- High School Diploma, HSE, or GED
- Food Handler’s Certification
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was recognized as a Top 2025 Workplace by City & State New York.
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.