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About the Role

The Building Manager is responsible for the day-to-day management of designated buildings, ensuring they are safe, compliant, welcoming, and fit for purpose. This role acts as the key point of contact for building users, landlords, managing agents, and contractors, ensuring high standards of facilities services and compliance with all statutory, health and safety, and regulatory requirements. It is a hands-on, operational role requiring strong stakeholder management, excellent customer service, and a proactive approach to continuous improvement.

Responsibilities

Manage assigned buildings daily, ensuring a safe, healthy, and comfortable environment.
Build strong relationships with building users, landlords, managing agents, and contractors.
Serve as the main point of contact for facilities-related queries, issues, and emergencies.
Ensure service level agreements (SLAs) and performance indicators are met.
Represent facilities services in internal and external meetings.
Ensure full compliance with all statutory, regulatory, and health & safety requirements.
Implement and oversee building health & safety policies and procedures.
Manage fire safety, emergency evacuation plans, incident reporting, and investigations.
Maintain oversight of risk assessments, RAMS, and building compliance records.
Act as Incident Controller and lead emergency response procedures.
Manage essential services including reception, security, cleaning, maintenance, waste, and recycling.
Coordinate and monitor contractors, ensuring quality, compliance, and value for money.
Manage planned preventative maintenance (PPMs), building security, and business continuity arrangements.
Maintain accurate building files, asset registers, and compliance documentation.
Deliver a high-quality facilities service across multiple building users.
Identify opportunities to improve service delivery, efficiency, and customer experience.
Support environmental and sustainability initiatives, including energy monitoring and waste reduction.
Contribute to capital expenditure projects, refurbishments, and new space openings.
Support budget planning and cost control, ensuring best value for money.
Monitor utilities usage and investigate anomalies.
Prepare reports and data analysis on facilities performance and projects.

Requirements

Management qualification or equivalent experience in facilities or building services.
Health & Safety qualification (NEBOSH preferred).
Proven experience managing buildings, contractors, and third-party suppliers.
Strong knowledge of health & safety legislation and statutory compliance.
Experience delivering high standards of customer service.
Excellent stakeholder management and communication skills.
Strong organizational and administrative capability.
High level of IT literacy, including Microsoft Office.
Experience managing PPMs, compliance records, and building security.
Experience working in a higher education or similar complex environment (desirable).
Experience using CAFM systems (desirable).
Experience managing multi-site estates (desirable).

Skills

Stakeholder management
Customer service
Proactive approach
Continuous improvement
Health & safety compliance
Facilities management
Contractor management
Financial management
IT literacy
Microsoft Office

Location

Hybrid

Work Type

Hybrid working

Experience Level

Management qualification or equivalent experience

Education Level

Management qualification
Health & Safety qualification (NEBOSH preferred)

Benefits

Hybrid working
Contributory Pension Scheme (5% personal contribution & 3% Company contribution)
Season Ticket Loan (T&C's apply)
Training & Development opportunities (T&C's apply)
Staff Discount Scheme
Employee Assistance Programme

About the Company

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education.
We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.
Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.
We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.
Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.

Equal Opportunity

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.