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About the Role

We are looking for an individual to drive the digitalization of German administration and actively shape the technical world of E-Akte (electronic file).

Responsibilities

• Installation, configuration, and operation of E-Akte/DMS systems (e.g., script-based installation on Red Hat Enterprise systems, manual troubleshooting in the terminal)
• Technical (and partly functional) implementation of customer requirements (e.g., setting up web services, configuring multi-client systems for using an E-Akte solution for multiple authorities, technical configuration for email dispatch for workflow activities)
• Analysis and processing of incidents (2nd/3rd level support) related to the respective E-Akte solution (e.g., correcting authorization structures on documents, error logging, applying hotfixes/scripts to correct authorization structures on documents)
• Monitoring and performance optimization (e.g., improving full-text search by providing additional indexing services, health checks on web servers during peak loads)

Requirements

• Background in (business/administrative) information technology, or a completed apprenticeship as a system integration IT specialist, or a career changer with administrative experience and IT affinity
• Motivation to gradually learn the technical aspects of E-Akte systems and continuously expand knowledge
• Comfort with a hybrid role combining operations, support, and consulting
• Basic understanding of Linux/Windows servers and/or operational processes (e.g., ticket processing, configuration management)
• Structured work approach, holistic analysis of challenges, and taking responsibility for tasks and deadlines
• Enjoyment of contact with authorities and their internal specialist departments
• Willingness to work remotely but also provide on-site support when necessary
• C2 level German language skills and good English language skills

Skills

• E-Akte/DMS systems
• Red Hat Enterprise Linux
• Web services configuration
• Multi-client system configuration
• Incident analysis and processing
• Monitoring and performance optimization
• Linux/Windows servers
• Operational processes
• Ticket processing
• Configuration management
• DMS/ECM systems
• RDBMS
• Network technology
• Monitoring tools (Checkmk etc.)
• Scripting languages (bash/powershell)
• Administrative processes

Location

• Berlin
• Bonn
• Essen
• Remote

Work Type

• Hybrid
• Remote-friendly

Education Level

• Apprenticeship as a system integration IT specialist
• Degree in (business/administrative) information technology

Benefits

• Structured onboarding into the E-Akte cosmos
• Remote-friendly work
• Collegial, helpful team
• Flexible working: Work on-site in modern offices or flexibly from home
• Team spirit: Family-friendly, appreciative work atmosphere
• Continuous learning: Support through internal and external further training
• Community of Practice: Cross-departmental project groups for knowledge exchange and creative problem-solving
• Monthly OpenFriday for company-wide updates and shared breakfast
• Work-life balance: Flexible working hours with flexitime and 30 days of vacation
• Health: Company health management with company sports, subsidy for EGYM Wellpass membership, and JobRad
• Additional benefits: Corporate Benefits program, Deutschland Ticket Job, employee referral program
• Mentorship: Onboarding with your own mentor

About the Company

• We are an interdisciplinary team across all three EITCO locations.
• We work with our partner's software solutions in various projects and support the operation of E-Akte solutions for federal and state authorities.
• Our team ensures that our customers operate their applications performantly, stably, and securely, providing technical and functional support.
• EITCO develops IT solutions that intelligently and effectively improve workflows and business processes.
• Customer and partner satisfaction, as well as employee well-being, are central to EITCO.
• As a medium-sized service company, we are proud of our flat hierarchy, flexible working conditions, and our appreciative and family-like atmosphere.
• This is the basis of our performance, with which we have been successful in the market for many years.