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About the Role
As an Environmental Health Officer in the reactive service delivery team, you will help protect public health and maintain safe, well-regulated environments for Westminster’s residents, visitors and businesses. You will respond to food-related service requests, complaints and risks, including food poisoning allegations, allergen incidents, unsafe practices, foreign bodies and complex food standards concerns. You will triage requests, assess risk and public health impact, create accurate cases and make proportionate decisions about advice, engagement, education or enforcement. You will also undertake visits and inspections, provide technical advice to businesses and support formal enforcement activity where required. This is a busy, hands-on role requiring strong communication, negotiation, de-escalation and professional judgement. You will work with council colleagues, external agencies and regulatory partners to deliver a responsive, fair and informed service.
Responsibilities
- Respond to food-related service requests, complaints and risks.
- Triage requests, assess risk and public health impact.
- Create accurate cases and make proportionate decisions about advice, engagement, education or enforcement.
- Undertake visits and inspections.
- Provide technical advice to businesses.
- Support formal enforcement activity where required.
Requirements
- Registered with the Environmental Health Officers Registration Board.
- Conducted complex food-related investigations in a previous role.
- Experience advising businesses on compliance.
- Strong triage, risk-assessment, decision-making, and conflict management skills.
- Strong communicator, capable of keeping a cool head in busy, challenging and sensitive situations.
- Excellent professional judgement.
- Confident interpreting and applying complex legislation.
Skills
- Communication
- Negotiation
- De-escalation
- Professional judgement
- Triage
- Risk-assessment
- Decision-making
- Conflict management
Location
- Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Work Type
- Permanent
- Full-time
Experience Level
- Negotiable depending upon experience
Education Level
- Degree or diploma in Environmental Health or equivalent experience
Salary/Compensations
- £42,912 - £57,495 per annum
Benefits
- Flexible working patterns
- Agile working
About the Company
- Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day.
- Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
- Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future.
- By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
- At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice.
- We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
- We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way.
- To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/
Equal Opportunity
- Westminster City Council is committed to supporting Care Leavers into the workplace.
- Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
- We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
- The Council is a Disability Confident Employer.
- If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.
- If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.