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About the Role
As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations. You will navigate ambiguous, high-stakes environments to craft clear technical implementation paths, ensuring successful adoption across diverse business models. Your direct engagement with executive leadership, technical teams, and internal product leadership will shape the direction of our solutions, drive continuous platform innovation, and foster long-term customer success.
Responsibilities
- Analyze complex enterprise customer workflows, translate technical requirements into scalable implementation, and lead deep-dive technical alignment sessions.
- Guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business and operational needs.
- Act as the primary technical advisor to both technical leads and C-suite executives, articulating technical concepts clearly and building confidence across complex, multi-phased projects.
- Work side-by-side with Product Managers and Engineering teams to share structured VOC feedback, identify product gaps, and directly influence platform roadmaps based on frontline client insights.
- Establish structure where steps are unclear, prioritize critical initiatives, and resolve shifting requirements with agility.
- Guide clients through the full onboarding and adoption lifecycle by planning and executing end-to-end (E2E) systems testing, delivering tailored training programs for stakeholders, and ensuring seamless deployments.
- Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution.
- Document and escalate platform bugs via proper channels, optimize team implementation frameworks, and mentor junior team members to foster a culture of technical excellence.
Requirements
- 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment.
- 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation).
- Proven ability to read, navigate, and architect solutions using complex API documentation, including REST APIs, webhooks, middleware systems, and token authentication.
- Strong analytical aptitude with a systematic approach to evaluating end-to-end data flows, platform dependencies, and system architectures.
- A naturally curious problem-solver who dives deep to uncover root causes rather than applying surface-level fixes.
- Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders.
- Experience in Hospitality, Retail, or E-commerce industries, along with familiarity with Point of Sale (POS) ecosystems is a strong asset.
Skills
- REST APIs
- Webhooks
- Integration architectures
- Developer documentation
- Python
- Google Apps Scripts
- AI tooling
- Postman
- Bruno
- Looker
- BigQuery
- Grafana
- Systems thinking
- Root-cause analysis
- Executive-level communication
- Automation
- Scripting
Location
- Toronto, Ontario
Work Type
- Full-time
- Hybrid
Experience Level
- 3+ years client-facing experience
- 4+ years hands-on technical experience
Salary/Compensations
- $99,400 CAD - $136,000 CAD OTE
Benefits
- Dedicated learning budget
- Regionally tailored rewards and compensation packages
About the Company
- At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
- At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry.
Equal Opportunity
- We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.