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About the Role
Change Grow Live is seeking a Team Leader to manage the data admin team in Newham. This role involves ensuring service users have a safe space for support and treatment, managing administrative staff, and overseeing data quality and reporting.
Responsibilities
- Line management of administrative staff, including supervision, appraisal, performance, and sickness management.
- Ensuring staff adhere to CGL and external policies.
- Providing clear and concise advice, information, and reports.
- Producing accurate data reporting in line with Home Office, OHID, and commissioner requirements.
- Sharing information sensitively within protocols with various agencies.
- Serving as the main point of contact for data-related matters and fulfilling requests from leadership.
- Contributing to the management of an effective appointments system and office administration.
- Promoting the benefits of smoking cessation services.
- Maintaining strong governance and monitoring systems to ensure high-quality service and professional standards.
- Delivering training to staff and volunteers on administrative requirements and data recording.
- Providing additional administration support for operational needs.
Requirements
- Experience in line management, with the ability to lead, inspire, and develop a team.
- Experience in carrying out statistical analysis of data/information.
- IT literacy and experience using data management systems.
- Proficiency in word processing, data entry, and maintaining databases.
- Familiarity with Outlook, Word, and Excel.
- Experience managing office and administration functions.
- A professional, empathetic, and non-judgmental attitude towards service users.
- Knowledge and experience of delivering services that evidence high performance and quality standards.
- Willingness to stay updated on local and national trends and undertake training.
- Understanding of the harmful effects associated with smoking.
- Clear understanding of data protection, information sharing, and confidentiality issues.
- Excellent minute-taking skills.
- Experience chairing team meetings.
- Knowledge of Health and Safety requirements and procedures.
- Experience in the effective use of leading on supervision.
Skills
- Data Management
- Supervision
- Performance Management
- Statistical Analysis
- IT Literacy
- Outlook
- Word
- Excel
- Minute Taking
- Team Leadership
- Office Administration
- Data Protection
- Information Sharing
- Confidentiality
Location
- London Borough of Newham
Work Type
- Full-time
- Fixed term maternity cover
Experience Level
- Line management experience
Salary/Compensations
- £36,101.10 - £38,114.53 (CGL points 31 to 33)
- Inner London Weighting: £4,236.47
Benefits
- 25 days of annual leave (plus bank holidays), increasing with service (capped at 30 days).
- Paid 'Wellness' hour each week.
- Access to a 'Wellness' hub.
- Employee Assist Programme.
- Contributory pension scheme.
- Discounts for shopping, cinema, holidays, and more.
- Opportunities for training, career development, and progression.
- Refer a Friend Scheme.
About the Company
- Change Grow Live is a charity dedicated to making a difference in the lives of their Service Users.
- Core values: ‘Be open, be compassionate and be bold’.
- Teams offer support and respect in a safe environment, treating each service user as an individual.
Equal Opportunity
- This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
- Applicants must have the right to work in the UK; visa sponsorship is not provided.