Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Technical Complex Handler, you will assist and support customers by managing a portfolio of cases, investigating liability and third-party claims, and agreeing fair outcomes within policy and legal liability.
Responsibilities
- Gather information to enable early liability decisions, considering economic settlement, and securing appropriate recoveries to limit business exposure.
- Negotiate between customers, solicitors, and third parties to achieve the best outcome for customers.
- Settle third-party claims within financial handling authority using departmental and best practice strategies.
- Consider the avoidance of unjustified litigation and unnecessary spend, referring cases over authority appropriately.
- Identify potential fraudulent cases and liaise with relevant departments to combat fraud.
- Manage and own the customer experience, ensuring adherence to Treating Customers Fairly principles and internal processes.
- Maintain effective relationships with internal and external stakeholders to ensure adherence to service level agreements, policies, and governance.
- Provide excellent referral responses and coaching/mentoring to the team.
- Support Coaching Team/Team Leaders in the personal growth and development of the wider team.
Requirements
- Demonstrable experience in gathering information for liability decisions.
- Experience in negotiating with customers, solicitors, and third parties.
- Experience in settling third-party claims within financial handling authority.
- Experience in identifying potential fraudulent cases.
- Experience in managing customer experience and adhering to Treating Customers Fairly principles.
- Experience in maintaining effective relationships with stakeholders.
- Experience in providing referral responses and coaching.
- Strong technical claims knowledge in Bodily Injury.
- Recent motor claims experience handling cases in excess of £25k.
- Good knowledge of litigation processes (Fast Track/Stage 3).
- Excellent problem-solving skills.
- Ability to manage own workload effectively.
- Customer-centric approach.
- Strong communication skills.
- Ability to build strong relationships between customers and stakeholders.
- Regrettably, unable to offer sponsorship for this role.
Skills
- Technical claims knowledge in Bodily Injury
- Motor claims experience
- Litigation processes knowledge
- Problem solving
- Workload management
- Customer centric approach
- Communication skills
- Relationship building
Location
- Bexhill
- Leicester
- London
Work Type
- Hybrid
Experience Level
- Handling cases in excess of £25k
- Recent motor claims experience
Benefits
- Flexible working
- Competitive bonus scheme
- Life assurance cover (4x salary)
- Income protection
- Matched pension contributions up to 10%
- Discounts
- Cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme (24/7)
- In-house mental health first aiders
- Support groups
- 25 days annual leave + bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech scheme
- Discounted and free onsite facilities
- Social events
About the Company
- Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.
- They have made significant investments in data and tech capabilities and nurture a 4Cs culture (colleagues, customers, company, community).
- They provide insurance for over four million customers.
- The company focuses on getting it right for colleagues, customers, company, and community.
- They provide colleagues with support, training, and development.
- Their 4Cs principles aim to create the right culture, provide the right tools, deliver good outcomes for customers, grow the company profitably and sustainably, and invest in the communities they serve.
Equal Opportunity
- As a Disability Confident employer, Hastings Direct is committed to ensuring recruitment processes are fully inclusive and offer fair access to support and adjustments.
- They welcome applications through the Disability Confident Scheme (DCS).
- Hastings Group is an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
- They have a thorough referencing process, including credit and criminal record checks.
- Hastings Direct is committed to creating an inclusive environment where everyone has the opportunity to succeed.
- They encourage applicants to be open about any reasonable adjustments needed during the recruitment process.