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About the Role

The Senior Director, Sustainable Operations will create and lead a strong Workplace Management Sustainable Operations team across EMEA, overseeing approximately 50 sustainability professionals delivering solutions for real estate clients. This role involves operational oversight of client accounts and managing over 30 clients' sustainability programs.

Responsibilities

• Develop and deliver the Global Sustainable Operations strategy & business plan.
• Input into the design and implementation of the global platform delivery model.
• Partner with Strategic Account executives to develop account delivery plans.
• Partner with TSSO leadership and platform team on the development of an innovative Sustainable Operations product strategy.
• Create a solution-oriented environment focused on delivering value to the client.
• Partner with Client-Facing and Sales teams to ensure appropriate renewal strategies.
• Drive consistency of delivery of Sustainable Operations across the region.
• Collaborate with Sustainable Operations Excellence to implement guidelines and monitor performance.
• Partner with Sustainable Solutions Lead and Sustainable Operations Growth team to co-create a business growth strategy.
• Enable a commercially minded leadership team that identifies business growth opportunities.
• Lead existing team of sustainability practitioners and grow the organization.
• Develop a culture focused on clients, people, teamwork, accountability, continuous improvement, and innovation.
• Responsible for end-to-end employee management including hiring, onboarding, leading, developing and mentoring team members.
• Diversify and develop workforce to meet evolution of client demand with a strong focus on technology.
• Develop and maintain strong working relationships with key clients and internal stakeholders.
• Ensure high level of execution and client satisfaction for all services performed.
• Effective mobilization (transition) of new client accounts.
• Accountability for cost management applicable to Platform elements.
• Responsible for line-item revenue and cost management (full P&L) oversight for accounts under management.
• Fully responsible for “cost-to-serve” and profit metrics for regional Sustainable Operations business.

Requirements

• Demonstrated ability to lead large & diverse teams, and to steer partners and collaborators through influence.
• Background in Sustainability in the commercial real-estate environment, including energy efficiency, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and holistic corporate sustainability initiatives.
• Strong experience with sophisticated enterprise customers, with a focus on multi-regional complex organizations facing multi-constituent sustainability challenges.
• Experience in designing, aligning and successfully executing significant transformation change initiatives from project start to finish.
• Commercially and financially astute, strong experience in managing a P&L within a fortune 500 environment.
• Excellent analytical and program management skills.
• Experience working in a matrix leadership structure and building strong relationships across diverse stakeholder groups.

Skills

• Operations leadership experience
• Executive presence
• Transformation skills
• Ability to lead multiple & diverse teams across a large region and locations
• Ability to collaborate effectively across functions
• Commercial mind-set
• Strong financial acumen
• Logical, structured approach to problem solving
• Common sense
• Exceptional communication skills
• Ability to clearly articulate messages to a variety of audiences
• Establish and maintain strong relationships on all levels of organization
• Unwavering ethical standards
• Drives excellence
• Innately collaborative
• Strategic thinking
• Bias towards transformation and execution
• Business first focus
• Customer and client focus
• Business/financial acumen
• JLL first mentality
• Operates with a sense of urgency
• Decisive
• Authentic leadership
• Balanced leadership style of control and influence
• Project Management Skills
• Clarity of expectation
• Timely execution
• Corrective action
• Successful outcomes

Location

• Remote – London, GBR

Work Type

• Remote
• Full-time

Experience Level

• Senior Director

Benefits

• Professional growth
• Flexibility
• Personalized benefits

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• JLL supports the Whole You, personally and professionally.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.