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About the Role

As a Keyholder, you will play a critical role in bringing the Levi’s® brand to life on the shop floor. You’ll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts, including opening and closing when management are not present.

Responsibilities

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high‑performing team environment

Requirements

• Previous experience working in a retail environment with responsibility for sales targets and KPIs
• Confidence leading and supporting a team on the shop floor
• Strong customer service skills with a proactive, solution‑focused mindset
• The ability to take ownership, make decisions, and remain calm in a fast‑paced environment
• A collaborative approach and willingness to support store management where needed
• Flexibility to work evenings, weekends, and bank holidays

Skills

• Product knowledge
• Styling
• Customer experience
• Visual merchandising
• Brand presentation
• Sales targets
• KPIs
• Customer service
• Team leadership
• Stock organisation

Location

• O2 Icon Outlet, London, United Kingdom

Work Type

• Part time

Benefits

• Competitive pay, with performance-based incentives where applicable
• Generous employee discount and uniform support
• Paid time off and public holidays in line with local legislation
• Access to wellbeing support, including mental health resources and employee assistance programmes
• Ongoing training, coaching, and real opportunities to grow your career

About the Company

• Levi Strauss & Co. is an iconic company with brands that are loved around the world.
• Come find your fit – and your future – at LS&Co.
• The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities.

Equal Opportunity

• LS&Co. is an affirmative action and equal employment opportunity employer.
• We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.