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About the Role

The Service Admin is responsible for coordinating and optimizing service administration processes for analytical instruments and related equipment. Acting as a key operational resource, this role works across internal service teams, distributors, vendors, service providers, and customers to ensure efficient service delivery, operational excellence, and a high level of service quality. The position also contributes to process standardization, operational improvements, and the effective execution of service support activities across the organization.

Responsibilities

Lead and coordinate critical service administration processes, including quotation management, order processing, invoicing, warranty administration, and service support activities to ensure efficient and accurate service delivery.
Serve as a key operational liaison among field service engineers, distributors, vendors, Authorized Service Providers (ASPs), and customers by coordinating schedules, service work orders, parts logistics, purchasing activities, and outsourced service support.
Drive operational excellence through effective management of service-related data and business systems, serving as a key resource for service administration processes while identifying opportunities for process improvement, increasing operational efficiency, and enhancing service quality across related teams.

Requirements

Multiple years of experience in service administration, sales administration, order management, customer support operations, or a related operational support function.
Practical experience in quotation preparation, order processing, purchase order administration, invoicing, and coordination of multiple stakeholders within a service or operational environment.
Proficiency in Microsoft Excel (including VLOOKUP or equivalent functions) and experience using CRM and ERP systems.
Ability to work with English-language systems and documentation.

Skills

Salesforce (including Opportunity and CPQ) or other CRM platforms
Managing service operations involving external service providers, vendors, distributors, or subcontracted engineers
Experience within the scientific instrument, medical device, manufacturing, or other technical service industries

Location

Tokyo, Japan

Work Type

On-site

Benefits

Health care program
Paid time off

About the Company

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter.
And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential.
For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support.
You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System which makes everything possible.