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About the Role

The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.

Responsibilities

• Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
• Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
• Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
• Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
• Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
• Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
• Always wear the uniform to standard to provide a professional and consistent impression of the Concierge service.
• Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.

Requirements

• Ability to obtain a DBS Criminal Record Check.
• Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
• Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
• Flexibility and a can-do attitude.
• Confidence working alone and prioritising tasks, including during periods of intense workload.

Skills

• IT equipment and systems proficiency
• Written and spoken English proficiency
• Flexibility
• Can-do attitude
• Ability to work independently
• Prioritization skills

Location

• Battersea Power Station, London, SW11 8BA

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• £15.25 an hour

Benefits

• Uniform provided
• Paid holiday
• Opportunity to work overtime
• Award winning learning and development
• Employee Assistance Programme
• Health cash plan
• Discounts platform
• Financial wellbeing tool
• Recognition schemes
• Team events

About the Company

• We put people at the heart of every great experience.
• Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
• We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
• We take pride in the fact that we’re always making a difference and adding value.
• This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
• We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
• Our values are: We work together, We deliver the best for our clients, customers and each other; We deliver extraordinary service, We inspire and leave a brilliant impact; We see opportunity, We find solutions to exceed expectations; We are inclusive and kind, We value the contributions and part we all play; We have fun, We raise smiles and love what we do.

Equal Opportunity

• We are certified Great Place to Work ®