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About the Role

As an IT Systems Support Engineer, your primary focus will be supporting end users and hardware across all regions to ensure consistent and reliable access to systems and services. You will also be responsible for managing and maintaining IT department resources in accordance with Smart policies and procedures, including keeping registers and databases up-to-date.

Responsibilities

• Collaborate within your immediate team, the wider IT and Cyber team, and across departments.
• Ensure systems, services, and processes are supported and maintained according to Smart Pensions’ prescribed standards, policies, and compliance frameworks.
• Effectively communicate issues, incidents, and problems affecting systems, services, and processes across the full tech stack.
• Ensure documentation, registers, and related CMDB artifacts and Smart resources are implemented and maintained to a high standard.
• Support a culture of openness, transparency, and teamwork within your immediate team, the wider IT team, and across departments.
• Facilitate and participate in knowledge sharing activities within your immediate team, the wider IT and Cyber team, and across departments.
• Promote and foster a culture of continuous improvement by example.
• Actively participate in incident management activities within the IT team and across departments.
• Ensure devices remain compliant with Smart’s policies, configuration policies, and adopted standards (e.g., Smart Corporate IT Vulnerability and Patching Management Policy, CIS Benchmarks, ISO27001).
• Ensure only authorized access is granted and maintained to systems and services managed by Smart IT.
• Manage and maintain user and device lifecycle management with Smart's own and adapted policies, processes, and procedures.
• Perform other activities as required.

Requirements

• Demonstrate a good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365.
• Demonstrate a working knowledge in the management, maintenance of users, their credentials, and access assignment within Identity and Access Management platforms.
• Demonstrate a practical level of working knowledge of Mobile Device Management platforms including InTune.
• Demonstrate a high level of proficiency in working with Windows, MacOS, IOS, and Android operating systems.
• Demonstrate the ability to manage and troubleshoot issues for users and devices within EDR, web proxy, and traffic management and inspection tooling.
• Have practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments within local networking environments.
• Demonstrate strong communication skills that deliver the right message at the right time to the right audience and at the right level.
• Demonstrate the ability to make data-driven decisions with pragmatism and at pace.
• Demonstrate the ability to effectively identify issues, implement workarounds, and find solutions to problems reported or otherwise identified within the IT environment.
• Use initiative to discover issues and find solutions without consistently relying on others for direction and support.
• Demonstrate a commitment to teamwork and support for colleagues.

Skills

• Google Workspace
• Microsoft 365
• Identity and Access Management
• InTune
• Windows
• MacOS
• IOS
• Android
• EDR
• Web proxy
• Traffic management and inspection tooling
• TCP/IP networking
• VLANs
• WAN/LAN environments
• Communication skills
• Data-driven decision making
• Problem-solving
• Teamwork

Location

• All regions

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget for professional development.
• Extensive private healthcare, including dental, eyecare and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity (6 months fully paid) and paternity (3 weeks fully paid).
• Death in service insurance cover.
• Fully-paid five-week sabbatical after five years of employment.
• In-office wellbeing (manicures, massages, barbers).
• 50% discount on orders from sister company Arena Flowers.

About the Company

• Smart's mission is to transform retirement, savings, and financial wellbeing across all generations, around the world.
• We work in partnership with governments and financial institutions in the UK and internationally.
• Our cloud-native digital platform is revolutionizing how people around the world think about, and save for, their retirement.
• We are a financial technology business focused on innovation and using digital change to put the customer first.
• Working at Smart offers the opportunity to play a part in developing world-class technological solutions, working with and learning from like-minded people.
• Colleagues appreciate Smart’s culture and the impact of our work on better financial outcomes for savers, making the work feel worthwhile and extending beyond a typical working day.

Equal Opportunity

• At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.
• We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing.
• We welcome differences in background, experience, thinking, and identity, recognizing that innovation is strongest when built on inclusion and fairness.
• We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.
• We are committed to supporting reasonable adjustments during the recruitment process and in the workplace.