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About the Role

Lead our Meetings & Events Sales team at one of London's largest hotels, driving revenue through exceptional customer relationships and operational excellence. Work closely with the Director of Sales to grow existing business, secure new accounts, and ensure seamless event delivery.

Responsibilities

• Lead, motivate, and develop the M&E Sales Office team to achieve exceptional results.
• Drive revenue growth across meetings, conferences, events, and group business.
• Manage and develop key client accounts while identifying and securing new business opportunities.
• Work closely with Operations, Reservations, Revenue, and F&B teams to ensure outstanding event delivery.
• Monitor business levels, forecast revenue, and contribute to budgeting and profit targets.
• Develop sales plans, promotions, and account strategies to maximize market share.
• Analyze market trends, competitor activity, and customer performance to identify commercial opportunities.
• Ensure Opera Sales & Catering is maintained accurately and departmental standards are consistently met.
• Conduct hotel show rounds, networking events, and client meetings to build long-term relationships.
• Support clients throughout the planning process and ensure exceptional customer satisfaction before, during, and after every event.

Requirements

• Previous experience in a Meetings & Events, Conference & Events, or Hotel Sales role, ideally within a four-star or five-star hotel.
• Experience leading or supervising a sales team.
• A proven track record of achieving sales targets and growing revenue.
• Strong account management and business development experience.
• Excellent communication, negotiation, and presentation skills.
• The ability to build lasting relationships with clients and internal stakeholders.
• Strong commercial awareness with the ability to interpret sales data and market trends.
• Experience using Opera Sales & Catering or a similar hotel sales system (preferred).
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, positive, and solutions-focused approach.
• Confidence working independently while collaborating effectively across departments.
• Flexibility to attend client meetings, networking events, and occasional evening functions when required.
• Experience within a high-volume meetings and events venue (Desirable).
• Existing knowledge of the London corporate, agency or MICE market (Desirable).
• Experience preparing sales forecasts, budgets and business plans (Desirable).
• Understanding of revenue management principles within the hotel industry (Desirable).

Skills

• Sales
• Customer Service
• Revenue Growth
• Account Management
• Business Development
• Communication
• Negotiation
• Presentation
• Relationship Building
• Commercial Awareness
• Sales Data Analysis
• Market Trend Analysis
• Opera Sales & Catering
• Organisational Skills
• Team Leadership
• Forecasting
• Budgeting
• Sales Planning
• Promotions Development
• Event Delivery

Location

• London

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• Social events, wellbeing initiatives and team activities
• Ongoing training and career development
• Private Medical Insurance
• Bonus Scheme (SIP)
• Pension Salary Sacrifice Scheme
• Annual salary reviews
• Interest-Free Season Ticket Loan
• Complimentary meals whilst on duty
• Length of Service holiday rewards
• One paid Volunteer Day each year
• My Millennium employee discounts
• Worldwide hotel accommodation discounts
• 50% discount in Food & Beverage outlets
• Life Assurance
• Recommend a Friend Scheme

About the Company

• Millennium Hotels & Resorts owns and operates a global portfolio of over 120 hotels across Asia, Europe, the Middle East, New Zealand and the United States.
• Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career development and international progression.
• The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel located just two minutes from High Street Kensington Underground Station.
• With over 800 guest rooms, extensive conference and banqueting facilities, and a variety of food and beverage outlets including the award-winning Bugis Street restaurant, we are one of London's leading hotels for meetings, conferences and events.

Equal Opportunity

• At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.