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About the Role

At BaxterStorey, we are seeking a Hospitality Host who strives to exceed expectations. We are looking for individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, and as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance.

Responsibilities

Greet clients and guests upon arrival with a warm and welcoming demeanour, providing assistance as needed.
Anticipate the needs of clients and guests, proactively addressing any requests or concerns to enhance their experience.
Handle client inquiries, feedback, and special requests with professionalism and attention to detail, ensuring all enquiries are resolved satisfactorily.
Represent both companies with professionalism and integrity at all times, embodying our commitment to excellence in hospitality.
Set up and arrange event spaces according to client specifications, ensuring all tables, chairs, linens, and tableware are impeccably presented.
Collaborate with kitchen and catering staff to ensure timely delivery of food and beverages, maintaining the flow of service.
Maintain a clean and organised workspace, including the breakdown and cleaning of event spaces post-event.
Adhere to all food safety and sanitation guidelines to ensure the health and safety of clients, guests, and staff.

Requirements

Friendly, outgoing personality; a people person
Great work ethic and an even greater smile
Good listening & verbal communication skills
Customer focused with a passion for offering outstanding service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
Thrives working within a collaborative and inclusive team environment
Excellent attention to detail
Strong communication and interpersonal skills
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry
Some knowledge of food safety and sanitation practices.

Skills

Communication skills
Interpersonal skills
Attention to detail
Customer service
Food safety
Sanitation practices

Location

London

Work Type

Permanent
Full-time

Experience Level

All experience levels

Salary/Compensations

£32,000 per year
Up to £32,000
up to GBP 32000 - yearly

Benefits

28 Days holiday including bank holidays
Birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Company

For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus and friendly teams in various locations, ensuring each customer has the hospitality experience they deserve.
We believe that it is our people that set us apart, and as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity.
We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
BaxterStorey Values: ALWAYS VISIONARY, WHOLEHEARTEDLY POSITIVE, CREATIVELY COLLABORATIVE, FOREVER CONSCIOUS.

Equal Opportunity

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.