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About the Role

The Senior Service Coordinator provides engagement and support services to program participants with complex needs requiring intensive support. This role utilizes a person-centered model to help individuals maintain housing, develop goals, further recovery, access community services, build social connections, and explore educational or vocational opportunities. The Senior Service Coordinator also leads group activities, assists the Program Director, and may supervise interns or newer staff.

Responsibilities

Facilitate a minimum of four groups per month.
Ensure all services, follow-up, and documentation are completed on time.
Complete all assessments and service plans on time.
Enter at least two service plan linked notes for all tenants on assigned caseload within 48 hours of meetings.
Ensure monthly in-apartment visits for all tenants on assigned caseload.
Document 40 hours of direct service work each month.
Provide leadership by facilitating at least one staff training per quarter.
Provide and document regular individual supervision to at least one intern or staff member.

Requirements

Understanding, appreciation, and commitment to the philosophy and mission of Community Access, with expertise in recovery-oriented service delivery.
Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in a related field preferred (work experience may be substituted for degree).
Minimum of two years working with individuals with a history of homelessness, substance use, and/or mental health diagnosis.
Ability to prioritize and meet deadlines.
Excellent oral and written communication skills.
Creative and flexible.
Ability to utilize various computer programs, including Microsoft Word and Excel.
Ability to show initiative and be responsible for follow-through.
Ability to maintain confidential information.
Demonstrated leadership skills and ability to work as part of a team.
Skilled in conflict mediation/negotiation and assertive problem-solving.
Must be fingerprinted and cleared through a background clearance process.

Skills

Recovery-oriented service delivery
Person-centered model
Microsoft Word
Microsoft Excel
Conflict mediation/negotiation
Assertive problem solving
Bilingual Spanish-speaking (preferred)
Ability to speak other relevant languages (dependent on specific needs)

Location

Work Type

Full-time

Experience Level

Minimum of two years working with individuals with a history of homelessness, substance use, and/or mental health diagnosis
Senior level

Education Level

High school diploma or equivalent (GED)
Bachelor's degree in related field preferred

About the Company

Founded in 1974, Community Access is a pioneer of supportive housing and social services in NYC for people with mental health concerns.
Leads advocacy efforts promoting human rights, social justice, and economic opportunities.
Believes people are experts in their own lives.
Operates programs across 25 locations with over 1200 units of supportive housing.
Includes the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT), and Intensive Mobile Team (IMT).

Equal Opportunity

Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
Dedicated to a workforce where at least 51% of employees identify as having a personal experience using mental health services.