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Receive accommodation reservations from visitors and record guest details, including payment information.
Provide guests with information about hotel procedures, policies, and facilities.
Make accommodation reservations for relocating guests.
Maintain guest reservations in compliance with credit card security requirements.
Complete all training requirements as set by the General Manager.
Perform routine cleaning of the work area, including dusting, mopping, vacuuming, and organization.
Maintain front desk equipment and supply inventory, following hotel procedures and communicating needs to the General Manager for orders.
Document minor repairs and/or replacements of furniture, fixtures, and equipment, and follow through with the proper department.
Respond to guest requests for immediate repairs.
Assist other employees with tasks such as collecting and delivering linen to laundry, and supporting laundry or housekeeping as needed.
Report lost-and-found items according to hotel procedures.

High school diploma or equivalent.
Basic computer proficiency, including word processing.
Ability to handle multiple tasks simultaneously.
Excellent communication and interpersonal skills with the ability to interact with diverse personalities.
Strong organization and time management skills.
Ability to walk and climb/descend stairs approximately 20% of the time.
Ability to frequently kneel, reach, crawl, and twist torso as needed.
Ability to regularly lift and carry up to 20 pounds without assistance.
Maintain a high standard of personal hygiene and appearance.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Front Desk Agent - 3pm-11pm at DoubleTree by Hilton Rochester

Front Desk Agent - 3pm-11pm