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About the Role
Airwallex is seeking a Product Manager to define and own the product strategy, solution design, roadmap, and delivery plans for Kai, an AI-powered concierge integrated into the Airwallex platform. This role involves close collaboration with engineering, design, commercial, marketing, legal, and finance teams to build scalable AI features and agent workflows, deeply understanding user needs and the competitive AI landscape to drive product growth and innovation in global finance.
Responsibilities
- Define and own Airwallex’s Kai’s product strategy, solution design, roadmap, and delivery plans.
- Partner closely with engineering and design teams to build high-quality, scalable AI features and agent workflows, driving clarity on requirements, trade-offs and timelines.
- Collaborate closely with commercial, marketing, legal and finance teams to navigate regulatory and operational complexity while delivering simple, easy-to-use AI-powered products for our clients.
- Deeply understand user needs, target markets, and the competitive AI landscape; leverage customer and partner feedback, alongside production conversation data and eval results, to inform strategy and prioritization.
- Manage difficult tradeoffs between long-term AI product vision and near-term growth — balancing model quality, accuracy, latency, and cost — and adapt quickly within a highly data-driven, fast-paced environment.
- Lead the extension of Kai into new verticals and agentic use cases, validating opportunities and taking new propositions from concept to launch.
- Monitor product performance, drive continuous operational improvement, and remain ahead of industry trends in AI and finance.
Requirements
- 6 + years of overall professional experience within Product Management
- Proven track record working with advanced technologies, e.g. AI, ML, LLM
- Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences
- Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights
- Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time
- Ability to thrive in cross-cultural and cross-functional teams globally
- Experience considering both user requirements and commercial strategy in order to drive meaningful product growth
Skills
- AI
- ML
- LLM
- Product Management
- Communication
- Data Analysis
- Problem Solving
- Strategic Planning
- Product Strategy
- Roadmap Development
- Solution Design
- User Needs Analysis
- Market Research
- Commercial Strategy
Location
- San Francisco
- Singapore
Work Type
- Full-time
Experience Level
- 6+ years of professional experience
Education Level
- Bachelor's degree or higher in STEM or related field
About the Company
- Airwallex is the only unified payments and financial platform for global businesses, empowering over 250,000 businesses worldwide with integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance.
- Founded in Melbourne, Airwallex has a global team of over 2,300 employees across 27 offices.
- The company is valued at US$11 billion and backed by prominent investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital.
- Airwallex is building the global payments and financial platform of the future.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- We value diversity and consider anyone seeking employment based on merit, qualifications, competence, and talent.
- We do not discriminate based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.
- We accommodate disabilities or special needs upon request.