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About the Role
As a Service Coordinator, you will be the central point of contact between customers, technicians, and material flow, managing service appointments and resolving issues.
Responsibilities
- Plan and coordinate service appointments and technician routes efficiently, fairly, and customer-centrically.
- Handle customer inquiries, prioritize tickets (disruptions/maintenance/projects), and keep all parties informed.
- Coordinate material availability and appointments, reorder as needed, and ensure all aspects are in place for service calls.
- Monitor response and resolution times, document work accurately, and close service orders properly.
- Collaborate closely with site/service management, warehouse/purchasing, and accounting.
- Organize on-call duties and respond calmly to urgent situations.
Requirements
- Experience in dispatching/service coordination, ideally in the HVAC (Heating, Ventilation, Sanitary) sector or a trade/service-oriented field.
- Proficiency with ERP/ticketing systems and office software (e.g., Outlook, Excel).
- Clear, binding, and friendly communication skills, both verbal and written.
- Strong organizational skills, ability to prioritize effectively, remain calm under pressure, and make pragmatic decisions.
- A solution-oriented mindset.
- Very good German language skills; other languages are a plus.
- Basic understanding of HVAC components (e.g., boilers, heat pumps, drinking water, ventilation systems) is advantageous.
Skills
- Dispatching
- Service Coordination
- Customer Communication
- Ticket Prioritization
- Material Coordination
- Appointment Scheduling
- Service Quality Monitoring
- Documentation
- Team Collaboration
- Emergency Planning
- On-call Scheduling
- ERP Systems
- Ticketing Systems
- Microsoft Office Suite
- Outlook
- Excel
Location
- Berlin Tempelhof
Work Type
- Full-time
- Limited to 1 year
Salary/Compensations
- Fair salary
Benefits
- Growing and family-run corporate group
- Modern, digital work environment
- Permanent employment contract
- Fair salary
- Company pension plan
- Tax-free kindergarten subsidy, up to €150/month/child
- Decision-making freedom & pleasant, collegial team
- Employer-funded further training opportunities
- Open communication
- Corporate Benefits - great offers for our employees
- Regular employee events
About the Company
- GTB Gebäudetechnik GmbH stands for first-class service, concentrated expertise, and absolute reliability.
- We are your contact for all matters concerning sanitary, heating, electrical, and air conditioning technology – for new buildings or renovations, private or commercial.
- We rely on innovative and modern solutions, such as intelligent heat recovery, powerful combined heat and power plants, and reliable cooling systems in a networked system.
- We advise our customers from the decision-making process to the implementation of a new heating system.
- GTB Gebäudetechnik GmbH is part of the HWP Handwerkspartner Gruppe.