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About the Role

The Regional Account Director for APAC will lead and develop HH Global’s regional partnership with a Consumer Electronic Client across APAC, focusing initially on Japan, Korea, and Australia, with potential for future expansion. This role is crucial for strengthening the strategic relationship with the client, ensuring high standards in regional marketing operations, retail execution, and in-store marketing solutions. The Director will act as a senior regional partner to the client and a key leadership figure within the HH Global account structure, translating client requirements into account plans and scalable solutions. Close collaboration with the Global Account Director is essential to align regional activities with the global client account strategy. The role involves leading the APAC account team, setting regional direction, supporting performance, and ensuring the team is equipped to meet client expectations, requiring a balance of day-to-day support and long-term strategy.

Responsibilities

Create, lead, and deliver HH Global’s APAC regional account strategy for Client, aligned with the global account plan and GAD direction.
Own the development of the existing APAC market portfolio (Japan, Korea, Australia), ensuring clear priorities, delivery standards, and growth plans.
Identify and support opportunities for expansion into new APAC markets, ensuring commercial viability, operational scalability, and alignment with client requirements.
Build and maintain high-quality regional account plans reflecting client priorities, market dynamics, operational needs, and growth opportunities.
Identify new business opportunities within the Client APAC relationship and convert them into sustainable account growth.
Provide strategic insights and recommendations to client and internal stakeholders using market knowledge, performance data, and commercial data.
Develop strong, trusted relationships with senior client stakeholders across APAC.
Act as a senior regional point of contact for Client, ensuring clear communication, proactive issue resolution, and consistent account leadership.
Partner with client stakeholders to understand changing business needs and translate them into effective solutions and delivery plans.
Produce high-quality client communications, including strategic reports, business updates, and QBR materials.
Ensure a consistent, high-standard service experience across APAC, allowing for market nuance.
Lead the regional operational delivery model for Client across APAC, ensuring timely and quality execution within commercial parameters.
Oversee delivery across key categories including in-store POS, window installation, retail environments, and permanent/semi-permanent fixtures.
Ensure the APAC team delivers practical, high-quality solutions meeting client expectations and objectives.
Drive consistency in ways of working across Japan, Korea, and Australia, adapting delivery models as appropriate.
Shape and refine the regional operating model across ideation, sourcing, procurement, production, and execution.
Work closely with internal teams to ensure seamless delivery and effective escalation management.
Ensure all account activity is managed in line with HH Global policies, procedures, and contractual responsibilities.
Manage the regional commercial performance of the Client APAC account, monitoring financial targets, operational performance, and profitability.
Maintain strong oversight of budgets, costs, hours, risk, margin, and commercial exposure across the APAC region.
Identify risks early and implement corrective actions, escalating as needed.
Evaluate spend, production models, and operational approaches to maximize value for Client and ensure commercial sustainability for HH Global.
Ensure account activity is reconciled accurately and managed profitably, with clear reporting and governance.
Use data to identify trends, support recommendations, and improve decision-making.
Provide regional leadership for the APAC Client account team.
Assume line management responsibility for relevant APAC account team members, in matrix alignment with the GAD.
Set clear expectations for the regional team regarding service standards, commercial discipline, communication, and delivery quality.
Train, mentor, and develop the Account Management team, fostering accountability, collaboration, and continuous improvement.
Drive performance accountability across the team, ensuring individuals are supported to deliver superior client service.
Ensure the APAC account is appropriately resourced, with staffing plans anticipating market demands.
Maintain effective two-way communication between market teams, regional leadership, the GAD, and support functions.
Build a collaborative matrix environment where local knowledge, regional leadership, and global governance work effectively.
Drive innovation and product development across the Client APAC account, enhancing retail environments and creating value.
Continuously review and improve creative, production, and operational solutions for efficiency and alignment with client needs.
Encourage the APAC team to challenge existing ways of working and identify improvements.
Work with internal specialists and market teams to bring world-class solutions to Client across APAC.
Support the development of scalable delivery models for consistent application across APAC markets.

Requirements

Significant experience in strategic regional account management, ideally supporting large global clients with complex operating models.
Proven experience developing and nurturing senior client relationships, with the ability to build trust and influence across multiple stakeholder groups.
Strong experience working across APAC markets, with a clear understanding of the operational complexity involved in managing distributed teams, multiple market stakeholders, and differing local delivery requirements.
Experience managing or supporting activity across Japan, Korea, and Australia would be highly advantageous.
Demonstrable ability to develop and implement clear regional account plans that align with global account strategy and local market priorities.
Strong understanding of outsourced procurement solutions for marketing execution.
Strong knowledge of the development and production of print, POS, in-store marketing materials, retail environments, and ideally permanent or semi-permanent retail fixtures and installations.
Proven commercial management capability, including experience managing account profitability, budgets, costs, risk, and financial reporting.
Ability to analyze complex operational, financial, spend, and product data, and turn that analysis into clear client-facing insight and actionable recommendations.
Experience leading distributed account teams across multiple markets, including line management, coaching, mentoring, and performance management.
Strong matrix management capability, with the ability to work effectively across regional teams, market teams, central support functions, and global account leadership.
Excellent communication and presentation skills, with the ability to produce high-quality client materials and present confidently to senior stakeholders.
A strategic, entrepreneurial, and innovative mindset, with the ability to balance long-term account development with hands-on operational delivery.
Strong problem-solving skills and the ability to remain calm, structured, and solution-focused in a fast-moving client environment.
Highly proficient in Microsoft Office, particularly for client reporting, presentations, MI, and account planning.
Willingness to travel within APAC markets and occasionally outside the region as required by the account.

Skills

Strategic regional account management
Client relationship development
Stakeholder management
APAC market understanding
Operational complexity management
Account planning
Outsourced procurement solutions
Print production
POS production
In-store marketing materials production
Retail environment development
Retail fixture and installation production
Commercial management
Profitability management
Budget management
Cost management
Risk management
Financial reporting
Data analysis (operational, financial, spend, product)
Team leadership
Line management
Coaching
Mentoring
Performance management
Matrix management
Communication skills
Presentation skills
Strategic thinking
Entrepreneurial mindset
Innovative mindset
Problem-solving
Microsoft Office proficiency

Location

APAC

Work Type

Full-time

Experience Level

Senior

About the Company

HH Global is a leading provider of outsourced marketing execution solutions.