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About the Role

The Technician supports Service Requests, including basic technical interventions like remote hands services and assisting with cross-/disconnects under supervision. The role focuses on ensuring the smooth functioning of customer infrastructure and assisting with internal requests for data center cleanliness and safety.

Responsibilities

• Adhere to company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
• Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation.
• Ensure compliance with company policies and regulations, including customer request reporting and administration.
• Document and analyze progress, issues, and outcomes to drive continuous improvement initiatives.
• Handle Remote Hands requests, including customer equipment migration, emergency troubleshooting and maintenance, and special maintenance requests.
• Support migration and implementation activities under the coordination of the Implementation Services team.
• Perform Cross Connect setup and deinstallation, including cabling, installation, documentation, and testing.
• Execute customer request reporting and administration in the internal system.
• Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.
• Support Level I & II Technicians as requested by Site Management.
• Assist with special projects or assignments as directed by the Lead Technician or Supervisor.
• Participate in the continuous (24x7) Call Out team.
• Engage in training and development opportunities.
• Provide observations and suggestions for improving data center effectiveness and efficiency.

Requirements

• Basic understanding of telecommunications, IT, or electrotechnical environments.
• Familiarity with basic network infrastructure and measurement tools.
• Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
• Basic problem analysis and troubleshooting abilities.
• Proficiency in service-oriented software, task handling, and administration.
• Knowledge of Microsoft Office and Service Management applications (e.g., Excel).
• Interest in Data Center mechanical and electrical appliances, with the potential to undergo basic training to support engineering teams with general maintenance tasks.
• Proactive and customer-focused mindset with dedication to service and business goals.
• Attention to detail and hands-on approach with a willingness to learn and develop.
• Team-oriented mentality with effective communication skills and resilience in challenging situations.

Skills

• Remote Hands
• Cross Connect setup and deinstallation
• Cabling
• Installation
• Documentation
• Testing
• Risk assessments
• Telecommunications
• IT
• Electrotechnical environments
• Network infrastructure
• Measurement tools
• Optical fiber installations
• Wiring networks
• Electrical wiring
• Network configurations
• Problem analysis
• Troubleshooting
• Service-oriented software
• Task handling
• Administration
• Microsoft Office
• Service Management applications
• Excel
• Data Center mechanical and electrical appliances
• Customer service
• Communication skills

Benefits

• Highly competitive compensation package
• Excellent benefits
• Environment that recognizes and rewards contributions
• Supportive and inclusive environment
• Development opportunities
• Onboarding program
• Clear career pathways
• Continuous training

About the Company

• Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
• PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
• Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Equal Opportunity

• Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.