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About the Role
We are looking for an experienced Conversation Designer to help shape the future of agentic investing at Lloyds Banking Group. You will bring expertise in human-centred design and conversational AI, confidently designing conversations based on user research and insights to create natural, effective interactions for our customers. You will thrive on both the detail and the big picture, crafting exceptional conversations within the context of the holistic experience you are a part of. As part of our fast-paced D2C Investments team, you will apply conversation design principles to conversational AI products, creating interactions that feel natural, effective, and aligned with our tone of voice and agentic personality. You will lead the Conversation Design direction within the team, working closely with your cross-functional team to align and deliver a holistic experience at pace. You will embrace ambiguity, have an experimental mindset, and a desire to test, learn, and iterate fast. You will enjoy your craft, help others grow, and lead the way for conversational design within the team.
Responsibilities
- Create top-quality conversational agentic experiences that center the user
- Take ownership as the conversational / agentic expert in an agile environment
- Use evidence to inform decisions and champion the user perspective
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences
- Collaborate closely with designers, engineers, and product to deliver seamless experiences
- Share expertise to help shape the overall design approach
- Provide consistency in the way we have conversations with customers across topics and touchpoints
- Promote and demonstrate the value of conversation design within agentic experiences
- Be an active member of the design community, sharing knowledge and embedding design principles across products and services
Requirements
- A highly motivated, proactive approach with a passion for innovation and continuous improvement
- Ability to respond to emerging risks and priorities
- Strong experience designing conversational interfaces, with confidence in generative AI and agentic design
- Experience in research methods to inform design choices
- Deep understanding of how conversation works and how to apply it in AI
- Curiosity to learn, share, and bring new ideas from the broader conversational AI community
- Innovative problem-solving skills and ability to inspire collaboration
- A collaborative mindset ready to be a part of a busy multi-disciplinary team
- Familiarity working in a complex landscape
- Experience collaborating in Design platforms, such as Figma
- Financial services experience would be a bonus
Skills
- Human-centred design
- Conversational AI
- Generative AI
- Agentic design
- Research methods
- Conversation design
- Figma
Location
- Leeds
- London
- Bristol
- Edinburgh
Work Type
- Full-time
- Hybrid Working
- Job Share
Experience Level
- Experienced
Salary/Compensations
- £61,344 - £68,160
- London salary £72,702 - £80,780
Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
About the Company
- Lloyds Banking Group is driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
- We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
- We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Equal Opportunity
- Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
- We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
- We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
- As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
- We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.