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About the Role

Lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration, and seamless day-to-day operations, upholding CHANEL’s standards of excellence in every client interaction. The role acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.

Responsibilities

• Act as the bridge between the shopfloor and the senior management team.
• Be a prominent figure on the floor, leading the team with a collaborative approach.
• Report into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving difficult scenarios.
• Motivate and inspire the team to deliver the ultimate Chanel experience.
• Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
• Drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL to embed a culture of consistent learning, clienteling, and exceptional service.
• Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate.
• Provide feedback to the Management team on department performance in terms of sales, merchandising, and action plans to elevate the client experience.
• Create a thriving team environment and embed the best conditions for success.
• Develop a positive culture of psychological safety and constant two-way communication.
• Ensure a calm and professional atmosphere through leading by example and being present.
• Be transformational by looking to the long term and creating the team of the future.
• Understand luxury and CHANEL’s positioning within it.
• Protect the brand for the long term.

Requirements

• Great communication skills.
• Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.
• Adaptability, fearless curiosity, ability to flex into different areas where required and embrace new challenges.
• A calm and confident approach, with a strong sense of responsibility.
• Organised and efficient with an attention to detail.
• The ability to make decisions.
• A talent for motivating others.
• A passion for people management.

Skills

• Luxury service
• Clienteling
• Team management
• Coaching
• Mentoring
• Relationship building

Location

• CHANEL, Sloane Street

Work Type

• Permanent
• Full-time

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation for a tax-exempt bike and/or accessories
• Pension
• Life Assurance
• Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Employee Assistance Programmes and Other Support Lines
• Multiple Platforms to support across Wellbeing
• Arts & Culture Ticket Discounts across major London attractions
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
• From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
• Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.