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About the Role

As a Floor Manager, Department Manager, or Assistant Concession Manager, you will play a key role in creating exceptional customer experiences that exceed expectations. Leading a dedicated and passionate team, you will foster an inviting and inspiring store environment that drives results. Your leadership will ensure each customer journey is personal, authentic, and memorable, with a focus on service and operational excellence to bring the brand to life on the sales floor.

Responsibilities

Ensure an inspiring shopping experience through expert styling advice, comprehensive product knowledge, and compelling collection presentation.
Analyze sales data and collaborate with the Store Manager to maximize departmental performance.
Lead and motivate a team of Sales Advisors to uphold the highest service and presentation standards.
Support recruitment, effective onboarding, and training of new team members.
Identify and nurture future talent, contributing to development plans that support team growth.
Oversee daily store operations, ensuring efficiency and adherence to brand standards.
Act as a brand ambassador, guaranteeing the best possible customer experience.
Step in as Store Manager when needed to ensure continuity in leadership and performance.

Requirements

Extensive experience in store operations and standards implementation, gained in retail, ideally within the fashion industry.
Customer focus: Demonstrate enthusiasm in customer interactions, prioritizing their needs and ensuring excellent service.
Product passion: Show interest in our products and share this enthusiasm with customers.
Willingness to learn: Be open to feedback and actively seek opportunities for personal and professional development.
Excellent communication: Interact clearly, confidently, and empathetically with customers and your team, providing clear instructions and constructive feedback.
Adaptability and flexibility: Respond effectively to changing priorities and customer demands.
Flexibility to work evenings and weekends.
Language proficiency in German and English.

Skills

Team leadership: Proven ability to organize and motivate teams in a dynamic environment to ensure high service standards.
Analytical thinking: Understand key retail KPIs and utilize them to enhance performance.

Location

Germany

Work Type

Full-time
Permanent

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Salary according to applicable collective agreement

Benefits

25% employee discount on all H&M Group brands (in-store and online).
Participation in the H&M Incentive Program (HIP).
30 days of vacation (for employees based in Germany).
Holiday and Christmas bonus (for employees based in Germany).
Company pension plan (for employees based in Germany).
Capital-forming benefits (for employees based in Germany).

About the Company

& Other Stories was founded in 2013 and offers a curated selection of shoes, bags, accessories, beauty, and ready-to-wear, all contributing to a complete look.

Equal Opportunity

The H&M Group is committed to creating and maintaining an inclusive, diverse, and equitable work environment.
All aspects of diversity are considered in our hiring process.
Severely disabled applicants and those with equivalent disabilities are given special consideration if equally qualified.