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About the Role

UBDS group is seeking a highly experienced Service Architect to work across key government client accounts, defining, governing, and sustaining high-quality service models. The role focuses on designing and implementing Common Service Data Model (CSDM)-aligned service structures, ensuring alignment with Enterprise Architecture (EA) principles and client-specific governance standards. The Service Architect will collaborate with stakeholders to establish robust CMDB practices, service mapping, and dependency models, while embedding data quality assurance, governance, and agile delivery.

Responsibilities

Design and implement service models aligned to the Common Service Data Model (CSDM), ensuring consistency and scalability.
Establish and maintain Configuration Management Database (CMDB) governance frameworks, including policies, standards, and controls.
Lead service mapping initiatives, defining end-to-end service relationships and dependencies across business and technology layers.
Ensure alignment of service models with Enterprise Architecture (EA) standards and strategic roadmaps.
Engage effectively with stakeholders across a federated operating model, influencing adoption of service modelling best practice.
Define and implement data quality assurance processes to ensure accuracy, completeness, and integrity of service and configuration data.
Apply governance controls to manage and sustain authoritative data sources within the CMDB and associated systems.
Support agile delivery teams by embedding service modelling practices within iterative development cycles.
Validate and continuously improve service models through regular reviews, audits, and stakeholder feedback.
Provide subject matter expertise on service architecture, configuration management, and service data governance.

Requirements

Proven experience in a Service Architect or similar role within complex, enterprise-scale environments.
Demonstrable expertise in Common Service Data Model (CSDM)-aligned service modelling.
Strong background in Configuration Management Database (CMDB) design, governance, and administration.
Experience delivering service mapping and dependency modelling across integrated technology landscapes.
Experience working within federated operating models and influencing diverse stakeholder groups.
Track record of implementing data quality frameworks and governance controls.
Experience working within agile delivery environments.

Skills

In-depth knowledge of service modelling frameworks and best practice.
Strong understanding of Enterprise Architecture (EA) principles and integration with service models.
Expertise in CMDB platforms (e.g. ServiceNow or equivalent).
Knowledge of data governance, data quality management, and control frameworks.
Ability to design and interpret complex service dependency models.

Location

Remote

Work Type

Full-time

Experience Level

Highly experienced

Education Level

ITIL (Information Technology Infrastructure Library) certification, preferably ITIL 4.
ServiceNow Certified Implementation Specialist (CIS) or equivalent.
TOGAF (The Open Group Architecture Framework) or other Enterprise Architecture certification.

Benefits

Training programs for personal development (technical, business acumen, methodologies).
Private medical cover for employee and spouse/partner via Vitality.
Discretionary bonus based on personal and company performance.
25 Days holiday, plus 1 day for Birthday and 1 day for work anniversary, in addition to UK bank holidays.
Electric Vehicle leasing with salary sacrifice.
Contributed Pension Scheme.
Death in service cover.

About the Company

UBDS Group is a dynamic and forward-thinking organisation committed to innovation and employee development.
Employees work on cutting-edge projects across diverse industries, facing new challenges and learning opportunities.
The Group fosters a culture of continuous improvement with ample training, mentorship, and certification opportunities.
A collaborative environment encourages creativity and innovation, allowing employees to make tangible impacts.
UBDS Group's mission is to support entrepreneurs with technology solutions in cloud services, cybersecurity, data, and AI, driving innovation and creating impactful solutions.

Equal Opportunity

UBDS Group is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.