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About the Role

The Service Engineer provides technical engineering support for the maintenance of Horizon Air’s aircraft, focusing on a specialty area or specific ATA chapters. This role contributes to establishing process improvements for preventative aircraft maintenance procedures and reliability to support operational performance goals, aiming for safety, cost reduction, and efficient fleet maintenance. It requires a strong commitment to safety and compliance within a dynamic environment.

Responsibilities

Develop repair, alteration, and maintenance specifications and provide engineering assistance.
Prepare and issue Engineering Orders (EO), Fleet Campaign Directives (FCD), and Engineering Authorizations (EA).
Provide input into preventative maintenance procedures and reliability improvements.
Offer technical expertise to Maintenance Control and technicians for aircraft issues.
Provide engineering assistance through analysis of aircraft in-service difficulties.
Review OEM and regulatory documents and make recommendations.
Monitor out-of-service aircraft, delay reports, watch items, and MELs for corrective actions.
Make recommendations for ATA chapters to subject matter experts.
Become familiar with part interchangeability and configuration.
Become familiar with relevant FAA 14 CFR regulations.
Analyze data to develop project plans for fleet reliability initiatives, including business case proposals.
Liaise with Inflight, Flight Ops, Planning, Materials, and Maintenance departments to accomplish project plans.
Develop presentations for the monthly Reliability Review Board.
Validate project plans on-site with maintenance technicians.
Assume full ownership of assigned project plans.
Research and analyze technical data and modify existing company technical data.
Review monthly reliability reports for long-term trends and develop corrective action plans.
Collaborate with other airline departments when engineering action is requested.
Serve as subject matter expert and owner of assigned ATA chapters.
Mentor newer employees.
Consider strategic connections between assigned areas and other related elements.
Potentially be assigned as an owner to supplemental programs, working with regulatory authorities and industry working groups.
Represent the company at industry activities and steering committees.

Requirements

Bachelor’s degree in aerospace, mechanical engineering, or related engineering discipline, OR two years of engineering or related experience, OR four years of aircraft maintenance experience in lieu of a degree (for Associate Service Engineer).
Uncompromising commitment to safety and compliance.
Ability to learn Horizon Air maintenance and project & change management systems.
Strong analytical and complex problem-solving abilities.
Ability to meet assigned project deadlines with self-directed decision-making confidence.
Excellent communication (verbal, written, listening), presentation, and interpersonal skills.
Ability to produce clear and concise documentation.
Detail-oriented and highly organized.
Ability to multi-task and work independently with limited guidance in a fast-paced environment.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Team player with demonstrated internal customer service skills.
Valid passport and ability to travel as needed.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
2 years of aviation engineering experience or relevant engineering experience; or 4 years of aircraft maintenance experience (for Service Engineer).
4 years of aviation engineering experience or relevant engineering experience; or 8 years of aircraft maintenance experience (for Senior Service Engineer).
Knowledge of Federal Aviation Administration (FAA) regulations, operating policies, and procedures (Preferred).
Working knowledge of Aviation safety standards and safe operating practices, Code of Federal Regulations (CFRs), and relevant maintenance and airworthiness requirements (Preferred).
Prior airline or aircraft manufacturer experience (Preferred).
Trax experience (Preferred).
Must obtain and maintain an Airport SIDA badge.

Skills

Technical engineering support
Aircraft maintenance
Preventative maintenance procedures
Reliability improvements
Operational performance
Safety and compliance
Cost reduction
Fleet maintenance
Repair specifications
Alteration specifications
Engineering assistance
Engineering Orders (EO)
Fleet Campaign Directives (FCD)
Engineering Authorizations (EA)
Regulatory requirements
Technical expertise
Aircraft in-service difficulties analysis
OEM document review
Regulatory document review
Corrective action planning
Subject matter expertise
Part interchangeability
Part configuration
FAA 14 CFR regulations
Data analysis
Project planning
Business case proposals
Financial approval
Cross-departmental liaison
Presentation development
Work instruction validation
Project ownership
Technical data research
Technical data modification
Reliability trend analysis
Corrective action plan development
Cross-departmental collaboration
Mentoring
Strategic thinking
Regulatory authority engagement
Industry working group engagement
Industry representation
Analytical skills
Complex problem-solving
Self-directed decision-making
Communication skills
Presentation skills
Interpersonal skills
Documentation
Detail-orientation
Organization
Multi-tasking
Independent work
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Customer service skills
FAA regulations knowledge
Aviation safety standards knowledge
CFR knowledge
Maintenance requirements knowledge
Airworthiness requirements knowledge
Trax experience

Location

Portland, OR - OPS Building

Work Type

Full-Time
Regular

Experience Level

Associate Service Engineer
Service Engineer
Senior Service Engineer

Education Level

Bachelor’s degree in aerospace, mechanical engineering or related engineering discipline
High school diploma or equivalent

Salary/Compensations

$59,650-$136,450 / year
Associate Service Engineer: $59,650 - $83,500
Service Engineer: $71,900 - $107,850
Sr. Service Engineer: $90,950 - $136,450

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

About the Company

Horizon Air's M&E team has earned the FAA’s prestigious Diamond Award for almost 20 consecutive years, being the only major carrier to receive it for as many years and the most of any airline.
The team operates with a 'Ready, SAFE, Go;' mindset, prioritizing safety in all aspects of their work for guests and coworkers.

Equal Opportunity

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
Prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Has established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).
All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status.
Has established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
Will recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories.
Ensures that employment decisions are based only on valid job requirements.
Ensures that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in filing a complaint, opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, or assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity.