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About the Role

JLL empowers its people to shape a brighter way forward in real estate by combining world-class services, advisory, and technology. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

• Deliver FM services at three sites: Tokyo (on-site), Osaka (remote), and Nagoya (remote).
• Establish and strengthen credible relationships with key clients.
• Ensure implementation and management of Global/Local contracts.
• Deliver services as defined in the contract using best practice procedures, including Hard & Soft Service management.
• Manage reception, helpdesk, mail service, meeting room and equipment, indoor plant, key management, cleaning & pest control, office supply, landlord coordination, preventive maintenance, life & safety systems, asset management, space planning, small project management, and energy & utilities.
• Collaborate with regional teams and local stakeholders for seamless site operations.
• Implement JLL and client technologies such as BI and Corrigo.
• Ensure completion of required audits and achievement of targets.
• Manage regular reporting, including monthly/quarterly business reviews, KPIs, and incident reporting.
• Ensure on-site vendor and visitor management processes comply with client requirements.
• Manage emergency response processes for unexpected events.
• Ensure site operations meet all legal and client-required health and safety regulations.
• Ensure sites meet all financial targets and control requirements, including budgeting and forecasting.
• Ensure adherence to all Governance & Compliance requirements from JLL and the client.

Requirements

• Facilities management knowledge and experience.
• Vendor and contract management experience.
• Client relationship management skill and experience.
• Proactive attitude to identify improvement opportunities, propose plans, and execute them.
• Communication skills to manage relationships with local, regional, and global teams in both English and Japanese.

Skills

• Facilities Management
• Vendor Management
• Contract Management
• Client Relationship Management
• Proactive Improvement Identification
• English Communication
• Japanese Communication

Location

• Tokyo, Japan

Work Type

• On-site
• Remote

About the Company

• JLL is a leading global provider of real estate and investment management services.
• We harness the power of artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities.
• We are committed to protecting personal information provided to us during the recruitment process.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.