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About the Role
As part of the Future of Finance initiative, Chanel is deploying Microsoft Dynamics 365 to harmonize regional ERPs and create a standardized, single global core ERP model. The O2C Transversal Process Lead drives strategic readiness, transformation coordination, and execution follow-up across the O2C landscape, acting as a deputy and coordination partner to the GPO.
Responsibilities
- Drive O2C strategic readiness by structuring pre-readiness activities, defining critical milestones, and tracking progress.
- Act as the coordination lead for strategic initiatives and cross-programme dependencies, including POS, ECM and other initiatives impacting the O2C landscape.
- Support the GPO in preparing and animating O2C transformation governance, readiness reviews, prioritisation discussions and execution follow-up.
- Translate transformation priorities into clear action plans, timelines, ownership, decision points and follow-up routines.
- Orchestrate alignment across O2C pillars to ensure priorities, timelines, dependencies, risks and business impacts are consistently understood and managed.
- Partner with Heads of O2C pillars to secure timely completion of GPL-related activities and connect pillar deliverables to broader transformation milestones.
- Facilitate collaboration between streams by clarifying hand-offs, identifying overlaps, surfacing decision points and resolving or escalating potential blockers.
- Create structured visibility on cross-pillar topics, ensuring that key risks, dependencies and decisions are documented, communicated and escalated.
- Work closely with Global Divisions and transversal programmes to maintain a clear bridge between divisional priorities, market realities and global process design.
- Continue to animate Downstream Supply Chain communication through DISCO, ensuring consistent messaging, transparent updates and visibility on transformation impacts.
- Lead or coordinate selected transversal transformation projects across the O2C landscape, ensuring scope, ownership, deliverables and success criteria are clearly defined.
- Maintain a consolidated view of risks, actions, blockers, decisions and escalation needs across workstreams.
- Establish pragmatic progress tracking and follow-up routines to ensure transformation topics move forward with pace, discipline and accountability.
- Support preparation for leadership discussions, readiness reviews and deployment decision-making by providing clear status updates, options, risks and recommendations.
Requirements
- Minimum of 5 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP.
Skills
- Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems.
- Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency.
- Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections.
- English and French fluency
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams.
- Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
Experience Level
- Minimum of 5 years
Education Level
- Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field
- MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated
About the Company
- At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.