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About the Role
This leadership role will drive strategic new business, expand Libra's presence in Europe's largest legal organizations, and strengthen customer retention. You will own new business development and lead customer retention and digital revenue initiatives, working closely with the CEO and senior leadership.
Responsibilities
- Lead market expansion across the top 50 European law firms and top 100 corporate legal departments.
- Coach and support senior cross-border Account Executives on complex, multi-country opportunities.
- Build account penetration, competitive displacement, and account-based growth strategies.
- Develop executive-level relationships and engage senior stakeholders at target organizations.
- Lead negotiations and commercial strategy for high-value enterprise agreements.
- Lead a team of three Retention Managers across multiple regions.
- Drive customer adoption, value realization, and renewal outcomes.
- Own churn management, retention programs, and executive business reviews.
- Identify risks and growth opportunities across the customer base.
- Oversee e-commerce performance across European markets and channel partners.
- Optimize digital sales channels, conversion performance, and lead hand-off processes.
- Drive continuous improvement through data, analytics, and commercial insights.
- Develop and inspire a team of seven commercial professionals.
- Partner closely with Sales, Marketing, Legal Engineering, Finance, and senior leadership.
- Present business performance, forecasts, and strategic recommendations at executive level.
Requirements
- 8+ years of success in enterprise SaaS, legal technology, or professional services sales leadership.
- Proven experience winning and managing complex, multi-country enterprise deals.
- Track record of exceeding new business targets and delivering sustainable growth.
- Experience leading high-performing sales, retention, or customer success teams.
- Strong executive presence and ability to influence senior stakeholders.
- Commercially astute, data-driven, and comfortable operating in fast-growth environments.
- Experience in legal tech or professional services is advantageous.
- Fluent English required; Dutch and/or additional European languages are a plus.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills
- Enterprise SaaS sales
- Legal technology sales
- Professional services sales
- Account management
- Customer retention
- Digital revenue acceleration
- E-commerce performance
- Sales channel optimization
- Data analysis
- Commercial insights
- Team leadership
- Executive presentation
Location
- Europe
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Associate Director
Salary/Compensations
- Commission scheme
Benefits
- Compensation and benefits package in line with the market
- Full-time work week of 36 hours
- Personal choice budget
- Home office allowance
- Commuting allowance
- Opportunities to develop
About the Company
- At Libra, we're transforming how legal professionals work with an AI-powered platform.
- Libra combines deep legal expertise with advanced generative AI.
- Libra helps lawyers research faster, draft smarter, reduce risk, and deliver better outcomes.
- Wolters Kluwer invests continuously in the growth and competencies of its employees.
Equal Opportunity
- Our interview process is designed to assess your individual skills, experiences, and communication style.
- We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
- Use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- A culture that celebrates diversity and values talent.