Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting‑edge tools, and apply your expertise to situations where your judgement truly matters.

Responsibilities

Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service
Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them
Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs
Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization
Building relationships with retailers and the customers, continually improving the effectiveness of the function

Requirements

Experienced automotive technical engineer
Trained and certified to ‘Master Technician’ status or equivalent
High voltage/EV experience (desirable)
Ability to investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
Ability to thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
Possess a ‘can do attitude’

Skills

Deep technical insight
Structured thinking
Creativity
Diagnostic repair
Root cause analysis
Electrical diagnosis skills and experience

Location

100% work from home option possible
MSXI Office

Work Type

Full time
Monday – Friday
100% work from home option possible

Experience Level

Experienced automotive technical engineer

Education Level

Master Technician status or equivalent

Salary/Compensations

up to GBP 34000 - yearly

Benefits

Competitive Salary up to £34.000
Company Laptop
25 days annual leave
Company contributory pension plan
Cash back health care scheme
Life assurance
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly

About the Company

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Equal Opportunity

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.