Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Customer Success Associate, you will work with a broad portfolio of customers, helping them successfully onboard, adopt, and grow their use of ScriptRunner products. You will play an important role in maintaining a proactive, one-to-many customer success approach, educating and enabling users, monitoring customer health, and helping customers realize clear value and ROI. You will also act as the voice of the customer, feeding recurring issues, product feedback, and feature requests into internal teams. This is a varied and impactful role for someone who thrives in a fast-paced, customer-focused environment.
Responsibilities
- Support onboarding, adoption, and ongoing usage of ScriptRunner products across a large portfolio of small to medium-sized customer accounts.
- Proactively engage customers at key moments in their journey to drive retention, satisfaction, and product utilization.
- Advise customers on ScriptRunner use cases and help them get maximum value from the platform.
- Use customer insights, feedback, and data to improve the customer experience and help shape future product direction.
- Identify opportunities to expand customer value through upsell and cross-sell conversations aligned to their goals.
- Respond to a variety of customer needs, including security and compliance questions, contract-related requests, discount or extension approvals, and general inquiries.
- Work closely with internal teams such as legal, product, and commercial teams to support customer outcomes efficiently and effectively.
- Join conversations with ScriptRunner users across the Atlassian Community, Reddit, and similar platforms.
- Spot opportunities to add value, answer questions, and connect customers with the right internal experts when needed.
- Share recurring customer issues and feature requests with product teams.
- Stay up to date on ScriptRunner products, services, and the wider Atlassian ecosystem to confidently advise customers and recommend relevant solutions.
Requirements
- Excellent organizational, prioritization, and interpersonal skills.
- Confidence engaging with end users and building strong rapport.
- Strong listening skills and a genuine desire to understand customer needs.
- Empathy and emotional intelligence.
- A customer-first mindset.
- Clear and effective communication skills.
- Willingness to learn technical and coding skills.
- Knowledge of the Atlassian ecosystem.
- Experience in Customer Success, Account Management, or a similar customer-facing role.
- Experience working with technology platforms.
- Consultative skills.
- Experience with ScriptRunner.
- Scripting experience or familiarity with scripting languages.
- Strong technical aptitude.
- A second language.
Skills
- Automation
- Customisation
- Integration
- Customer Success
- Onboarding
- Adoption
- Product Usage
- Customer Health Monitoring
- Value Realization
- ROI Analysis
- Customer Feedback
- Product Feedback
- Feature Requests
- Renewals
- Expansion Opportunities
- Community Engagement
- Security
- Compliance
- Contract Management
- Technical Support
- Cross-functional Collaboration
- Community Forums
- Atlassian Ecosystem
- Scripting Languages
- Technical Aptitude
Location
- UK
Work Type
- Remote-first
- Full time
Benefits
- Generous holiday (PTO) allowance
- Flexible working hours
- MacBooks provided
- Additional support for fully remote workers to set up home offices
- 26 weeks of fully paid leave for birthing parents
- 13 weeks of fully paid leave for non-birthing parents
- Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs (menopause, menstruation, endometriosis, PCOS)
About the Company
- ScriptRunner, part of The Adaptavist Group, is the market leader in automation and customisation for Atlassian tools like Jira, Confluence, and beyond.
- We push the boundaries of what's possible—helping teams around the world unlock unlimited possibilities for automation, customisation and integration with our must-have suite of super-apps.
- Our mission is simple: automate boring, time-consuming or critical tasks to optimise day-to-day running and ensure that everyone sleeps easy.
- Come join us and be part of the fun—there's never been a better time to make your mark.
- Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Equal Opportunity
- At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture.
- We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.
- Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.