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About the Role

As an Online Order Fulfilment Assistant, you will be responsible for the end-to-end processing of online orders, playing a key role in delivering the best possible experience for our online customers. Through accurate, timely, and customer-focused fulfilment, you will contribute to achieving online sales targets during peak trading periods while ensuring high levels of customer satisfaction.

Responsibilities

• Responsible for the day-to-day operation of the end-to-end online fulfilment process.
• Monitor the online order system and process orders promptly and accurately.
• Conduct quality control checks prior to fulfilment, ensuring products are correct, in good condition, and meet quality standards.
• Ensure all online purchases are packed carefully and professionally, demonstrating attention to detail and appreciation for our customers.
• Arrange courier collections and shipments, liaising with the Security Team to ensure all parcels are dispatched in a timely manner.
• Ensure that click-and-collect orders are stored securely and monitor the safe collection of all orders.
• Handle and dispose of customer personal information relating to processed orders in accordance with company policies and data protection requirements.
• Liaise with the Retail Services Operations Executive and contact customers by telephone when necessary regarding their orders.
• Work closely with the Retail Services Operations Executive to monitor and maintain adequate stock levels of packing materials.
• Responsible for personal safety and that of colleagues, co-operating with the Company to enable it to discharge its responsibilities successfully.

Requirements

• Minimum of 1 year experience in online fulfilment within a high-end retail environment.
• Minimum of 1 year experience in a customer-facing role within a retail, hospitality, or service environment.
• Excellent English communication skills, both written and verbal, with the ability to operate to a high business standard.
• A commitment to maintaining high operational standards and delivering excellent customer service.
• Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively.
• Excellent attention to detail and a high level of accuracy.
• A proactive and flexible approach to work, with the ability to work independently and as part of a team.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• Good working knowledge of Microsoft Office.

Skills

• English communication skills
• Organisational skills
• Attention to detail
• Time management skills
• Microsoft Office

Location

• London

Work Type

• Fixed-term contract
• Full-time

Experience Level

• Minimum of 1 year experience

Benefits

• Group life insurance scheme for all staff
• Free eyecare test voucher
• Remote GP app - including access to a GP, physiotherapy and mental health support
• Employee discount for the Japan House Shop and Stand

About the Company

• At Japan House London we offer the opportunity to experience the best and latest from Japan. Located on London’s Kensington High Street, the experience we cultivate is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.
• Presenting the very best of Japanese art, design, gastronomy, innovation, and technology, we work to deepen the visitor’s appreciation of all that Japan has to offer. At the same time, we cultivate our own understanding of Japan and Japanese cultures.

Equal Opportunity

• Japan House London is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
• We look forward to receiving applications from all, and particularly those from under-represented groups as we develop our team.