Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role supports two key operational functions: Stock Control and Retail Services Operations. It is vital for ensuring efficient stock management, driving profitability and sales, and contributing to a seamless customer experience.

Responsibilities

• Manage the end-to-end delivery process, including receiving goods, pricing, stock storage, and stockroom organisation.
• Manage online shop fulfilment by checking orders, packing products, and dispatching orders accurately and on time.
• Receive, unpack, check, and register all deliveries accurately.
• Organise and optimise stock areas, ensuring shelves are clearly labelled and products are easily accessible.
• Ensure all physical stock is handled, stored, and monitored appropriately.
• Support the improvement of stock control through well-organised stock areas and accurate inventory records.
• Provide the Front of House team with accurate product and stock information.
• Maintain stock security and minimise stock loss.
• Carry out regular cycle counts and update inventory records.
• Support the planning and execution of the annual stocktake.
• Process loss reports in a timely manner and keep inventory data correct.
• Monitor and update stock systems, recording and investigating any shortfalls.
• Manage relationships with external storage providers, arranging stock movements and updating inventory records.
• Monitor the online order system and process orders promptly to ensure delivery deadlines are met.
• Conduct quality control checks prior to fulfilment, ensuring products are accurate and in good condition.
• Ensure all online purchases are packed with care and attention to detail.
• Arrange courier collections and shipments, liaising with the Security Team for timely dispatch.
• Ensure click-and-collect orders are stored securely and monitor their collection.
• Handle and dispose of customer personal information in accordance with company policies and data protection requirements.
• Monitor and maintain adequate stock levels of packing materials.
• Report any inventory discrepancies, stock shortages, or fulfilment-related issues promptly.
• Ensure personal safety and that of colleagues, co-operating with the Company to discharge responsibilities.

Requirements

• Minimum of 1 year's experience in stock control and/or online fulfilment within a high-end retail environment.
• Excellent English communication skills, both written and verbal.
• Commitment to maintaining high operational standards and delivering excellent customer service.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively.
• Proactive and flexible approach to work, with the ability to work independently and as part of a team.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• Additional language skills, including Japanese, would be advantageous.
• Experience using inventory management systems and maintaining accurate stock records.
• Good working knowledge of Microsoft Office.

Skills

• Stock Control
• Online Fulfilment
• Inventory Management
• Customer Service
• Attention to Detail
• Organisational Skills
• Time Management
• Microsoft Office

Location

• London

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 1 year

Salary/Compensations

• Accredited Living Wage Employer

Benefits

• Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays
• Group life insurance scheme
• Remote GP app (GP, physiotherapy, mental health support)
• Cycle to work scheme
• Employee discount for the Japan House Shop and Stand
• Discount platform for high street shops
• Access to perks and discounts local to Kensington High Street
• Personal learning budget (after 6 months’ service)

About the Company

• Japan House London offers an authentic encounter with Japan, presenting the best of Japanese art, design, gastronomy, innovation, and technology.
• Located on London’s Kensington High Street, the experience aims to engage and surprise visitors, deepening their appreciation of Japan.

Equal Opportunity

• Japan House London is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
• Applications are welcomed from all, particularly from under-represented groups.