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About the Role
The Customer Implementation Services (CIS) Team partners with various internal and external teams to provide expert consultation, lead implementations, and offer post-production support for Mastercard's core and emerging products in the AP region. This role is responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations. The Specialist will integrate new products into the global implementation framework and serve as the primary interface between customers and Mastercard during technical implementations.
Responsibilities
- Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
- Manage multiple projects and initiatives as an Implementation Project Manager, overseeing standard and complex projects.
- Manage the technical quality of customers' and their processors' transaction processing host interfaces with Mastercard's processing networks.
- Translate customer needs into implementation activities and guide customers through established implementation procedures, standard specifications, and required documentation for end-to-end project execution.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
- Serve as the subject matter expert on Mastercard products and services for internal and external customers.
Requirements
- Ability to interact well with customers, seniors, and executive management.
- Strong verbal and written communication skills, with the ability to leverage these skills in a teaching environment.
- Ability to drive change in a technical work environment.
- Ability to multi-task covering multiple projects.
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Information Technology system knowledge
- Network technology
- Applications
- Project management
- Payment transaction processing
- Industry business principles
- Mobile payment processing/hands-on on any APIs that is used for authentication or authorization (a big plus)
- English/Japanese (Bilingual) (preferable)
Experience Level
- Intermediate experience
Education Level
- Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are building a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.