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About the Role

Oversee accurate and timely processing of franchisee payments, manage credit control activities, and ensure accounts receivable performance. Collaborate with various departments and the franchise network to maintain financial controls and resolve issues.

Responsibilities

• Act as the primary point of contact for franchisees regarding payments and queries.
• Review and validate franchisee timesheets for accuracy.
• Verify hours worked, completed jobs, and supporting documentation.
• Investigate and resolve billing discrepancies and customer queries.
• Process franchisee settlements accurately and within deadlines.
• Build strong working relationships with franchisees and operational teams.
• Apply authorised deductions.
• Perform daily reconciliations of company bank accounts.
• Ensure rebates are collected and accurately recorded.
• Reconcile timesheet information across systems.
• Maintain accurate audit trails and supporting documentation.
• Ensure compliance with company policies, procedures, and financial controls.
• Maintain effective control of Accounts Receivable and cash collection activities.
• Manage outsourced debt management partners.
• Monitor outstanding balances and drive timely debt recovery.
• Escalate complex issues and recommend solutions.
• Support a positive customer experience while maintaining commercial discipline.
• Monitor payment and collection trends, identifying issues and improvements.
• Liaise with departments to resolve root-cause issues.
• Provide accurate reporting and analysis to management.
• Support business decision-making with financial information.
• Identify opportunities to improve efficiency, accuracy, control, and automation.
• Support the implementation of new systems and process enhancements.
• Document and maintain process maps, procedures, and guidance materials.
• Promote a culture of continuous improvement.
• Provide day-to-day leadership and support to the Credit Control team.
• Coach and develop team members.
• Foster a collaborative, accountable, and high-performing team environment.

Requirements

• Previous experience in a senior Credit Control, Accounts Receivable, or Finance role.
• Strong knowledge of credit control processes and cash collection management.
• Experience reviewing and managing high-volume financial transactions.
• Proven ability to prioritise workloads and deliver against strict deadlines.
• Advanced Microsoft Excel skills and strong working knowledge of Microsoft 365 applications.
• Experience working within a franchise, field-service, or operationally focused business.
• Experience managing outsourced debt collection providers.
• Knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Exceptional attention to detail and accuracy.
• Strong organisational and planning skills.
• Investigative and solutions-focused mindset.
• Customer-centric approach with excellent interpersonal skills.
• Ability to influence stakeholders and build effective relationships at all levels.
• Self-motivated and able to work independently.
• Positive, resilient, and adaptable.
• Passionate about continuous improvement and delivering results.

Skills

• Credit control
• Accounts Receivable
• Cash collection management
• Financial controls
• Stakeholder management
• Leadership
• Analytical skills
• Problem-solving
• Prioritisation
• Deadline management
• Communication skills
• Relationship-building
• Microsoft Excel
• Microsoft 365
• Microsoft Dynamics 365 Finance & Operations

Location

• UK

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Competitive salary and benefits package
• Career development and progression opportunities

About the Company

• Neighborly was established over 40 years ago in the United States as a small family business and has grown to be the world’s largest home service company.
• Neighborly delivers premium service experiences across homes and businesses, primarily through franchising.
• In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
• In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff.
• Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.