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About the Role

As Head of Commercial Area, you will drive commercial performance, operational excellence, and team development across a designated portfolio of boutiques and external Points of Sale. This role requires dynamic leadership focused on achieving business objectives, fostering a high-performance culture, and delivering exceptional client experiences across an omni-channel portfolio.

Responsibilities

• Lead performance, sales, and profitability of boutiques and PoS/Partners, setting targets per location and partner.
• Drive and monitor area turnover and manage budget control, including selling costs and T&E expenses.
• Drive action plans for Boutique leaders & Partners to elevate business and image, ensuring alignment with Maison strategy and regional KPIs.
• Ensure effective implementation and adaptation of all boutique and PoS action plans.
• Negotiate commercial terms, ensuring commercial consistency, legal and contractual adherence across all stores.
• Train and coach Boutique leaders and external Partners on Cartier performance metrics.
• Animate and train the external sales ambassadors’ community on targeted needs.
• Continuously monitor performance across all PoS and boutiques, identifying areas for improvement and implementing corrective actions.
• Lead client engagement initiatives by monitoring dashboards and training Boutique leaders and external Partners.
• Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service and satisfaction.
• Promote and implement new commercial projects and initiatives.
• Lead and manage the development of boutique teams and animate Partners’ community.
• Oversee team evolution in selected boutiques to optimize structure, agility and efficiency.
• Actively participate in the recruitment process for boutique profiles.
• Provide on-site mentoring and coaching to Boutique leaders.
• Nurture and support Career Committees to promote clear retail career paths and talent retention.
• Act as an ambassador for the Maison building relationship with internal and external leaders.
• Maintain a regular in-store and PoS presence through frequent visits.
• Ensure impeccable merchandising implementation, optimal stock levels, and adherence to grooming standards.
• Maximise assortment, flows, and manage Partners’ clients requests.
• Verify that all necessary tools and resources are in place to optimize boutique operations.
• Monitor competitor activities and services, including utilizing mystery shopper programs.
• Oversee and address client service cases to ensure prompt and effective resolution.
• Provide on-site support for brand activities and projects.
• Manage commercial omnichannel intelligence and related projects.
• Closely monitor market trends and competitor activities to maintain Cartier’s market positioning.
• Report on competitors' public news and events within the area, providing strategic insights.

Requirements

• Proven experience in senior commercial roles, ideally with prior experience in boutique management.
• Strong project management capabilities, demonstrated by a track record of successfully leading complex initiatives.
• Strong analytical skills, with the capacity to translate complex data into clear, actionable insights.
• Successful experience in managing complex and mature teams.
• Excellent communication and presentation skills, with the ability to inspire, influence, and engage diverse stakeholders.
• A deep understanding of market dynamics, consumer behavior, and competitive landscapes.
• The ability to work collaboratively and effectively within a matrix organization.
• A self-motivated, positive attitude, and a strong team player mentality.
• High learning agility, with a continuous desire to adapt and grow in a dynamic environment.

Skills

• Sales
• Budget Management
• Client Engagement
• Team Leadership
• Omni-channel Strategy
• Performance Management
• Business Development
• Project Management
• Analytical Skills
• Communication Skills
• Presentation Skills
• Market Intelligence
• Merchandising
• Client Service

Experience Level

• Senior commercial roles
• Boutique management experience

About the Company

• The story of Cartier is founded on audacity and passion. For over 170 years, Cartier has embraced a bold, pioneering spirit that continues to inspire its teams across all Métiers. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.