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About the Role

Under the general guidance of the outlets General Manager & Assistant General Manager of the Booking Office 1869, the Restaurant Manager will assist in coordinating and directing all aspects of the Booking Office, Terrace and Mi&ME operations. This includes managing all meal periods, event operations, beverage offerings, food offerings, and restaurant/bar reservations.

Responsibilities

• Coordinate and direct all aspects of the Booking Office, Terrace and Mi&ME operations.
• Manage all meal periods, event operations, and beverage and food offerings.
• Actively participate in restaurant and bar reservations.
• Manage the floor, bar, and all staff of Booking Office services (Breakfast, Lunch, Dinner).
• Oversee recruitment, P&L, scheduling, cost control, forecasting, and people development.
• Implement a sales-oriented approach and conduct performance reviews.
• Manage and undertake operations roles as required by the business.
• Achieve bar revenue, cost, and profitability targets.
• Ensure guest satisfaction and implement service recovery.
• Maintain beverage cost percentage in line with budget.
• Meet mystery shopper and brand audit performance standards.
• Foster team engagement and retention.
• Contribute to sales initiatives and promotional activities.
• Promote creativity and innovation through regular product development meetings.
• Conduct monthly department meetings and 1-2-1s.
• Ensure team members have essential product knowledge (food and beverage), menu, operational, food hygiene, and service knowledge.
• Be fluent in banqueting operations service and banquet room setup and technology applications.
• Understand overall hotel operations and their role in the wider guest experience.
• Proactively learn new F&B trends, skills, and beverage items.
• Bring ideas to the table to drive creativity in venues.
• Deliver exceptional guest experiences in line with 5-star luxury hotel standards.
• Ensure all guests receive personalized, attentive, and professional service.
• Handle guest feedback, complaints, and special requests promptly and effectively.
• Build strong relationships with regular and VIP guests.
• Monitor guest satisfaction scores and implement improvement plans.
• Manage day-to-day restaurant operations, ensuring smooth service periods.
• Maintain exceptional standards of cleanliness, hygiene, presentation, and ambience.
• Ensure compliance with all hotel brand standards and operating procedures.
• Coordinate effectively with Kitchen, Stewarding, Events, Front Office, and other departments.
• Oversee reservations, seating arrangements, and capacity management.

Requirements

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Skills

• Food and beverage operations
• Culinary
• Food Service Management
• Hotel and Restaurant Management
• Hospitality
• Business Administration
• Beverage offering development
• Food offering development
• Restaurant and bar reservations management
• Floor and bar management
• Staff management
• Recruitment
• P&L management
• Scheduling
• Cost control
• Forecasting
• People development
• Coaching
• Sales orientation
• Performance reviews
• Operations management
• Guest satisfaction management
• Service recovery
• Beverage cost control
• Mystery shopper standards
• Brand audit standards
• Team engagement
• Team retention
• Sales initiatives
• Promotional activities
• Creativity
• Innovation
• Product development
• Menu knowledge
• Operational knowledge
• Food hygiene knowledge
• Service knowledge
• Banqueting operations service
• Banquet room setup
• Banquet room technology applications
• Hotel operations knowledge
• F&B trend knowledge
• F&B skills
• Beverage item knowledge

Location

• St Pancras London

Work Type

• Full-time

Experience Level

• 4 years experience in the food and beverage, culinary, or related professional area (with High School Diploma/GED)
• 2 years experience in the food and beverage, culinary, or related professional area (with 2-year degree)

Education Level

• High school diploma or GED
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Benefits

• Competitive salary
• Investment in personal development
• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
• Annual Performance Review pay adjustments
• Complimentary gym and spa access
• Free meals while at work
• Dry-cleaning service availability for uniforms
• Complimentary enrolment in BenefitHub
• 20% discount at any of the St. Pancras outlets
• Marriott Discount Card
• Travel ticket season loan
• Life Assurance Scheme
• Cycle to work scheme
• Employee Assistance Programme access
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation
• Awards and recognition celebrations
• Outstanding Wellness program

About the Company

• St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury.
• It offers opulent Chambers Suites and stylish guestrooms, refined comfort with modern amenities.
• Guests can enjoy superb dining, expertly crafted cocktails, a serene spa, and elegant meeting rooms.
• Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences.
• The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
• Autograph Collection hotels are thoughtfully chosen for their quality, originality, bold character, and ability to offer unique experiences.
• Marriott International is dedicated to being an equal opportunity employer.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.