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About the Role
As a Manager on the Open UK Mobilization Team, you will be a hands-on specialist responsible for the successful execution of WPP Open deployments. You will immerse yourself in a client's business, understand their unique challenges, and configure our platform to meet their needs. Your role involves running discovery workshops, documenting processes, performing gap analyses, and managing the technical setup of WPP Open, ultimately ensuring client teams are capable and confident using the platform.
Responsibilities
- Running discovery workshops
- Documenting processes
- Performing gap analyses on team skillsets
- Managing the technical setup of WPP Open
- Providing client-specific training
- Creating clear documentation
- Documenting the client's use of agents, products (OMS), workflows, and data
- Assessing team skillsets and identifying specific user "Pain Points"
- Conducting detailed "Process & Tool Use Mapping"
- Highlighting data requirements
- Documenting best practices
- Managing the setup of WPP Open templates
- Configuring apps in the client instance
- Delivering specific training modules to users
- Capturing new requirements for the Open product teams
- Ensuring client team ownership is clear
Requirements
- Experience in a hands-on role within a media agency, ad-tech company, or in a marketing operations function
- Direct, practical experience with the setup, optimization, or day-to-day use of marketing technology platforms (e.g., planning tools, campaign management systems, analytics dashboards)
- Experience in facilitating workshops, gathering user requirements, and documenting business processes
- A track record of training others on technology or processes and creating clear supporting documentation (e.g., "how-to" guides, best practice checklists)
Skills
- Hands-on Technology Specialist
- Detail-Oriented Executor
- Clear Communicator & Trainer
- Collaborative Problem-Solver
Location
- UK
Work Type
- Hybrid
Experience Level
- Manager
Benefits
- Access to global WPP Media & WPP networks for professional growth
- Variety of employee resource groups
- Frequent in-office events
About the Company
- WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth.
- WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale.
- WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
- WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth.
- At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other.
Equal Opportunity
- WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.