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About the Role

As a Chiller Remote Service Lead, you will play a key role in delivering advanced virtual refrigeration and chiller services across the UK. You will build strong customer relationships by deeply understanding our HVAC service model and each customer’s specific operational needs. Working closely with an international team of Solution Engineers, you will support preventive, proactive and predictive maintenance strategies while helping shape the future of digital services, including artificial intelligence and machine learning–enabled diagnostics. The role involves regular customer interaction, remote analysis and on-site engagement when required.

Responsibilities

Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams
Diagnose complex refrigeration and chiller systems remotely and on site
Deliver virtual, advanced and innovative refrigeration services
Carry out preventive, proactive and predictive maintenance activities, including detailed troubleshooting
Provide feedback on chiller serviceability and Connected Equipment Portal functionality
Collaborate with field service teams and support the connection and commissioning of refrigeration systems
Develop area-specific playbooks for virtual service delivery
Advise customers using system data and site assessments, proposing upgrades, retrofits and improvements
Support sales teams with technical recommendations
Communicate clearly with internal and external stakeholders to ensure high customer satisfaction
Coordinate with local support centres when issues arise
Plan and deliver training on virtual chiller diagnostics and digital tools
Contribute to the OpenBlue platform roadmap and continuous improvement initiatives

Requirements

Strong knowledge of HVAC chillers and chiller systems, building automation and energy management systems
Solid experience maintaining, diagnosing, and troubleshooting HVAC chillers and chiller systems
Ability to resolve complex technical issues and engage confidently with customers
Good IT skills and confidence using digital platforms and apps
Willingness to travel within the UK
Knowledge of industrial refrigeration
Experience maintaining, diagnosing, and troubleshooting industrial refrigeration systems.
Experience with remote or virtual diagnostics
Knowledge of vibration, oil, refrigerant or motor current analysis
Exposure to AI- or data-driven maintenance solutions
Training or mentoring experience

Skills

HVAC chillers
Chiller systems
Building automation
Energy management systems
IT skills
Digital platforms
Industrial refrigeration
Remote diagnostics
Virtual diagnostics
Vibration analysis
Oil analysis
Refrigerant analysis
Motor current analysis
AI-driven maintenance solutions
Data-driven maintenance solutions

Location

Work Type

Remote
On-site

Salary/Compensations

Competitive salary

Benefits

25 days annual leave plus bank holidays
Pension scheme
Private healthcare and Life insurance
Employee Assistance Programme
Employee referral scheme
Employee discounts
Cycle to Work scheme
Discounts on Johnson Controls products
Ongoing training and career development opportunities
Supportive, collaborative and safety-driven culture

About the Company

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.