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About the Role
Support product fulfilment and sales systems administration for the Sales Operations function. This role involves managing and processing digital sales through CRM systems, ensuring accurate billing, product setup, and delivery. It offers a unique opportunity to engage in impactful work with autonomy and ownership, with potential for career growth within the Domain/CoStar ecosystem.
Responsibilities
- Own the end-to-end processing of sales agreements, contract amendments and fulfilment activities.
- Manage bookings, billing, product setup, data quality and high-volume processing across multiple platforms.
- Provide user support for Salesforce and related sales systems, maintain records and resolve operational issues.
- Partner with Sales, Revenue Operations, Credit Services, and Product & Technology teams to investigate enquiries, solve problems and drive excellent customer outcomes.
- Contribute to continuous improvement through testing, projects and process enhancements.
- Consistently meet SLAs, KPIs and compliance requirements.
Requirements
- Experience in data entry, administration or operational processing roles.
- Salesforce experience or experience working with CRM platforms.
- Demonstrated problem-solving and critical thinking capability.
- Experience managing customer or stakeholder enquiries.
- Willingness to learn new systems, processes and technologies.
- Intermediate to advanced computer skills, including Microsoft Office and Google Workspace applications, particularly Excel and Google Sheets.
- Knowledge of the real estate industry.
- Experience in billing, contract administration or fulfilment operations.
- Experience with Salesforce administration activities.
- Exposure to dispute resolution or customer issue management.
- Experience participating in system testing or project activities.
Skills
- Salesforce
- CRM platforms
- Data entry
- Administration
- Operational processing
- Problem-solving
- Critical thinking
- Stakeholder management
- Microsoft Office
- Google Workspace
- Excel
- Google Sheets
- Billing
- Contract administration
- Fulfilment operations
- Salesforce administration
- Dispute resolution
- Customer issue management
- System testing
- Project activities
Location
- Australia
Work Type
- Full-time
Experience Level
- Intermediate
- Advanced
Benefits
- Up to 20 weeks paid parental leave for primary carers.
- Wellbeing Leave.
- Opportunity to buy additional leave days.
- Leadership development programs.
- LinkedIn Learning.
- Regular social events including Innovation Days and annual BBQ.
About the Company
- Domain is a leading property technology and services marketplace with a portfolio of property brands including Domain, Allhomes and Commercial Real Estate (CRE) platforms.
- Domain is part of CoStar Group, a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology.
- CoStar Group is dedicated to digitising the world’s real estate, empowering people to discover properties, insights, and connections that improve their businesses and lives.
Equal Opportunity
- Domain Group is committed to fostering an equitable, inclusive work culture.
- Proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
- Committed to providing an equitable recruitment process for people with disability.
- CoStar Group is an Equal Employment Opportunity Employer.
- Maintain a drug-free workplace.
- Perform pre-employment substance abuse testing.