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About the Role

As a Senior Creative Project Manager, you will be responsible for the hands-on management and delivery of integrated creative projects and campaigns within a client on-site studio environment. You will own projects from brief through to final delivery, developing scopes of work, cost estimates, timelines, budgets and resource plans while ensuring projects are delivered on time, on budget and to the highest quality standards. This role requires active involvement in the day-to-day management of campaigns across print, digital, web, film and editing, supporting junior Project Managers, and driving best practice.

Responsibilities

Manage multiple projects and campaigns simultaneously from briefing through to final delivery.
Analyse and interpret client briefs, defining scope, deliverables, timelines, budgets and resource requirements.
Create and manage project plans, ensuring all milestones, dependencies and deadlines are met.
Coordinate activity across multidisciplinary teams, including print, digital, web, film and editing projects.
Ensure projects are delivered on time, on budget and to agreed quality standards.
Maintain project documentation, schedules and status reporting throughout the project lifecycle.
Manage project changes effectively, communicating impacts to timelines, budgets and resources where required.
Proactively identify and mitigate project risks and delivery challenges.
Build strong, collaborative relationships with clients and key stakeholders.
Lead client briefings, project kick-offs, status meetings and delivery reviews.
Act as the day-to-day project lead and primary point of contact throughout delivery.
Manage client expectations around timelines, budgets, scope and deliverables.
Provide regular project updates and communicate risks, dependencies and solutions clearly and confidently.
Develop a strong understanding of clients' businesses, objectives and priorities.
Facilitate project wash-ups and retrospective meetings, identifying key learnings and opportunities for improvement.
Produce cost estimates, project budgets and proposals for client work.
Monitor project budgets throughout delivery and ensure projects remain commercially successful.
Track project performance and highlight any risks to profitability or delivery.
Support forecasting, resource planning and revenue management activities alongside the Creative Operations Director.
Provide guidance, coaching and day-to-day support to junior Project Managers.
Conduct regular check-ins, development conversations and performance reviews where required.
Share best practice and contribute to the ongoing development of project management standards and processes.
Foster a collaborative, supportive and high-performing team culture.
Act as an escalation point for project-related challenges when required.
Maintain and monitor project trackers and workflow systems to ensure accurate project visibility.
Work closely with resource management to ensure projects are appropriately staffed and scheduled.
Champion quality control processes to ensure deliverables meet client expectations and studio standards.
Involve subject matter experts where required to ensure the best possible creative and technical solutions are delivered.
Drive continuous improvement through process optimisation and project delivery best practice.

Requirements

Proven experience in project management within a creative agency, studio or marketing environment.
Demonstrated experience delivering integrated campaigns and creative projects across multiple channels.
Experience managing project timelines, budgets, scopes and resource plans.
Strong client-facing experience and stakeholder management skills.
Experience producing project estimates, budgets and proposals.
Ability to manage multiple fast-paced projects simultaneously.
Excellent communication, organisation and relationship-building skills.
Experience managing, mentoring or supporting junior Project Managers.
Experience working within an on-site client studio environment.
Exposure to film, video production and editing workflows.
Experience supporting resource planning, forecasting or operational processes.
Experience using project management and workflow tools such as Monday.com, Workfront, Asana, Jira or similar.

Skills

Integrated creative project delivery across print, digital, web, film and editing
Project planning, organisation and prioritisation
Client relationship and stakeholder management
Commercial awareness with experience managing budgets, estimates and project profitability
Problem-solving
Managing competing priorities
Communication and presentation
Building credibility and influence
Attention to detail and commitment to quality
Teamwork
Calm and confident under pressure
Managing multiple deadlines
Learning and embracing new technologies, tools and industry trends
Professional, positive and enthusiastic team player

Location

London E14

Work Type

Permanent
Full time
Hybrid

Experience Level

Senior

Salary/Compensations

Up to £50,000 per annum

Benefits

Company benefits
25 days holiday, plus bank holidays
Salary sacrifice schemes
Retail vouchers – including our TechScheme
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
Opportunity for career development prospects

About the Company

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations.
We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Equal Opportunity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.