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About the Role

Manage and develop existing and new products/services, owning customer and colleague journeys. Develop product strategy, drive change, and make key decisions throughout the product lifecycle to achieve positive outcomes for customers, colleagues, and the bank, ensuring compliance with SLAs, regulations, and risk management controls. This role focuses on the product lifecycle of finance admin delivery through embedded services products, shaping the user experience for business clients using digital channels. Drive collaboration with internal teams and external partners to enable rapid scale and differentiated customer value, leveraging a commercial mindset to unlock digital engagement, product holdings, and customer primacy through regulatory-ready solutions powered by real-time transaction data.

Responsibilities

Develop customer-level strategies and solutions tailored to customer needs.
Serve as a Subject Matter Expert in the applicable Product/Proposition team, guiding stakeholders on product/proposition application and related journeys.
Develop product propositions and/or service strategy, defining priorities for strategy execution.
Develop commercial and business models by understanding financial drivers of the P&L.
Evaluate technical feasibility, legal compliance, and potential risks of new product development and launch.
Monitor market trends and analyze feedback from internal employees and target customers through prototypes, user testing, and beta programs.
Manage comprehensive launch plans and technical deployments, establishing rollout timelines, marketing strategies, training, and communication channels.
Monitor key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation.
Contribute to or set strategy, drive requirements, and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches.
If managing a team: define jobs and responsibilities, plan for future needs and operations, counsel employees on performance, and contribute to pay decisions.
If leading specialists: influence department operations in alignment with strategic and tactical priorities, balancing short and long-term goals, and ensuring budget/schedule requirements are met.
If a People Leader: demonstrate leadership behaviors to create an environment for colleagues to thrive.
If an individual contributor: act as a subject matter expert, guide technical direction, lead collaborative assignments, and guide team members.
Identify the need for inclusion of other specializations to complete assignments.
Train, guide, and coach less experienced specialists.
Provide information affecting long-term profits, organizational risks, and strategic decisions.
Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls.
Demonstrate comprehensive understanding of organization functions to contribute to business goals.
Collaborate with other work areas and business-aligned support areas.
Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives.
Define problems and develop innovative solutions through in-depth analysis and interpretative thinking.
Adopt and include outcomes of extensive research in problem-solving processes.
Build and maintain trusting relationships and partnerships with internal and external stakeholders.
Use influencing and negotiating skills to achieve outcomes.
Drive collaboration across internal teams and with external partners.
Bring a commercial mindset to unlock digital engagement, product holdings, and customer primacy.
Deliver regulatory-ready solutions powered by real-time transaction data.
Drive commercial outcomes from embedded services.
Use AI tools for productivity.

Requirements

Considerable traditional Product Management experience from Tech, SaaS or FinTech organizations.
Disciplined product discovery.
Roadmap ownership.
Data-led prioritization.
Proven experience scaling customer-facing digital propositions.
Product ownership in Business Admin tools/journeys (Embedded Services) & API capabilities within the SME market.
Managing relationships with external partners.
Setting and executing roadmaps.
Work with Design and Engineers in scaled agile framework.
Product Management experience in accounts payable, supplier payments, procurement, workflow automation or B2B payments platforms.
Considerable understanding of customer pain points across invoice capture, approvals, payment initiation, reconciliation and supplier management.
Able to build customer-led & commercially-led propositions and roadmap prioritization.
Considerable ability to work across partner integrations, UX, data, technology and operations to deliver scalable payables journeys from discovery to launch.
Experience using AI tools for productivity.
Risk and controls assessment.
Change and transformation understanding.
Business acumen.
Strategic thinking.
Digital and technology understanding.
Job-specific technical skills.

Skills

Product Management
SaaS
FinTech
Product Discovery
Roadmap Ownership
Data-led Prioritization
Customer-facing Digital Propositions
Business Admin Tools
Embedded Services
API Capabilities
SME Market
Partner Relationship Management
Agile Framework
Accounts Payable
Supplier Payments
Procurement
Workflow Automation
B2B Payments Platforms
Customer Pain Point Analysis
Invoice Capture
Approvals Management
Payment Initiation
Reconciliation
Supplier Management
Customer-led Propositions
Commercially-led Propositions
Roadmap Prioritization
Customer Experience Optimization
Operational Efficiency Improvement
Payment Volume Growth
Control Enhancement
Ecosystem Partnership Development
Partner Integrations
User Experience (UX)
Data Analysis
Technology Implementation
Operations Management
Payables Journey Delivery
Commercial Outcome Driving
AI Tools for Productivity
Risk Management
Controls Management
Change Management
Transformation Management
Business Acumen
Strategic Thinking
Digital Technology
Technical Skills

Location

London
Manchester
Northampton

Work Type

Full-time

Experience Level

Vice President
Individual Contributor
Senior

About the Company

Barclays is a global financial services provider engaged in retail banking, credit cards, corporate and investment banking, and wealth management services.

Equal Opportunity

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.