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About the Role

Support Account Managers and Account Directors in day-to-day account management, and independently manage smaller accounts, ensuring clients are serviced proactively, professionally, and in a timely manner. Execute strong project and process management, collaborating with internal teams for smooth delivery and reporting progress to leads and clients.

Responsibilities

• Fulfil daily, weekly, monthly, and quarterly tasks to ensure campaign execution meets targets.
• Collaborate with wider teams to adhere to campaign/project timelines, cost estimates, schedules, and forecasts.
• Ensure reporting accuracy and assist in developing high-quality presentations.
• Prepare strategies and plans across multiple digital channels.
• Assist in preparing performance review presentations.
• Develop and distribute accurate contact reports and minutes from meetings.
• Coordinate and distribute regular status reports.
• Complete timesheets on a regular, minimum weekly basis.
• Meet commitments and complete tasks within agreed timeframes.
• Keep clients and account teams updated on account activity status.
• Act as account support and lead on smaller accounts to motivate teams for best-in-class results.
• Use passion and creativity to help develop intelligent, innovative, and effective ideas for projects.
• Contribute ideas and opinions on client business, work processes, and the industry.
• Familiarize with client's business, products, services, and industry to analyze marketing opportunities.

Requirements

• Develop full working knowledge of key reporting and tracking tools.
• Possess good Excel and PowerPoint skills.
• Strong communication and presentation skills are required to effectively contribute to managing client accounts and expectations.
• Be a highly organised individual that takes pride in all elements of your work.
• Ensure all internal documents are updated on a weekly basis.
• Ensure outward-facing documentation is delivered in accordance with the business’ brand and customer service guidelines.
• Build strong relationships both internally and externally.
• Meet with clients frequently, both informally and formally.
• Be pragmatic in nature to always ensure the best outcome for your clients.
• Learn how to commercially grow assigned accounts.
• Dedicate time to learning about wider business offerings.
• Get up to speed with industry developments to suggest cross and upsell opportunities.

Skills

• Digital Expertise
• PPC
• SEO
• Affiliates
• Social
• Programmatic
• Excel
• PowerPoint
• Communication
• Presentation
• Project Management
• Process Management
• Client Relationship Management
• Commercial Growth
• Cross-selling
• Up-selling

Location

• Office

Work Type

• Hybrid
• Full-time

Experience Level

• Entry Level

About the Company

• Omnicom Media is an agency within Omnicom.
• Omnicom is committed to hiring and developing exceptional talent.
• We believe that talent is uniquely distributed.
• We focus on developing inclusive teams that can bring the best solutions.
• We celebrate differences to make us better together.

Equal Opportunity

• Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.