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About the Role

Paloma is seeking People Partners to join their growing People Team and transition to a Partnering model. In this role, you will own key stakeholder relationships and specific topics across the employee lifecycle, including employee relations, people ops, engagement, wellbeing, and learning & development. The company is looking for T or M-shaped individuals with a broad range of skills to shape the team's remit around strengths. Strong performance can lead to progression to Lead People Partner.

Responsibilities

Partner with your stakeholder group, understanding team dynamics and performance.
Support managers through the full range of people moments, including performance concerns, restructures, and sensitive conversations.
Build strong relationships to be the first point of contact for addressing issues proactively.
Own onboarding/offboarding, compliance (right-to-work, DBS, HRIS data), and payroll review.
Run the listening loop (surveys, eNPS, exit interviews) and translate insights into actions.
Manage employee relations casework such as grievances, disciplinaries, PIPs, and absence.
Own the wellbeing strategy and related benefits, identifying early signs of burnout.
Build and run the L&D offering, from onboarding to manager training and development plans.
Collaborate with the People & Talent Director to ensure consistency in policies, ways of working, and employee experience.
Identify opportunities to use tools and automation, including AI, to enhance people processes.
Contribute to other areas of the employee lifecycle as needed.

Requirements

Ability to build and iterate on initiatives based on feedback.
Comfortable working in a fast-paced environment with some unpredictability.
Empathetic and commercial approach to decision-making.
Desire to leverage automation and AI to improve processes.
Knows when to handle issues independently and when to seek support from advisors or the People Director.
Strong experience partnering with Tech and/or Delivery Teams, ideally during rapid growth.
Experience in employee engagement, employee relations, people ops/compliance, or learning & development.
Confident in advising managers on team health, performance, and people processes.
Comfortable managing an HRIS and maintaining accurate employee data.
Excellent written and verbal communication skills, including policy documents and sensitive conversations.
Strong organizational skills with the ability to manage multiple initiatives.
Demonstrated empathy and interpersonal skills for handling ER issues.
Experience within a regulated or healthcare setting is desirable.
Coaching training or qualification is desirable.

Skills

Employee Relations
People Operations
Compliance
Learning & Development
Employee Engagement
HRIS Management
Communication
Organizational Skills
Interpersonal Skills
Automation
AI

Location

Hybrid working: three days in the London office (Mon/Wed/Thu) and two days remote.
Office: 140 Borough High Street, London, SE1 1LB

Work Type

Full-time
Hybrid

Experience Level

Mid-level (implied by progression to Lead People Partner and generalist requirements)

Salary/Compensations

£65,000 per year (with flexibility based on experience)

Benefits

Annual salary reviews
5% employer pension contribution
Equity through Share Options (for employees working at least 0.8 FTE)
Optional Private Medical Insurance (for employees working at least 0.8 FTE)
Employee Assistance Programme (for employees working at least 0.8 FTE)
Home Office Equipment Allowance
37 days of annual leave (28 standard days, plus eight bank holidays, plus birthday off)
Option to buy up to 5 additional days of annual leave
2 days per year of special leave
Premium performance company laptop
NHS discounts, including the Blue Light Card

About the Company

Paloma was founded to address the critical issue of long waiting times (4-10 years) for NHS autism and ADHD assessments for children.
The company aims to make these assessments and care accessible within 4 weeks of a GP referral.
Paloma utilizes a product-first approach, redesigning the care pathway with a consumer-like experience.
An in-house product, engineering, and AI team builds specialized electronic patient records and AI documentation tools to reduce clinician burden.
Paloma has successfully reduced wait times to 3 months as of May 2026.
The company is CQC registered and quality-focused.
Paloma has a clinically-led team of 130 people, including over 80 clinicians, and plans to hire over 100 more roles in the next 12 months.
The company is community-driven, with passionate, mission-driven, and innovative team members.
Paloma is backed by healthcare investors Triple Point and Heal Capital.
The company is committed to further reducing the estimated 500,000 children still waiting for assessments and plans to build new services for post-assessment support.

Equal Opportunity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process.
We do not discriminate based on any protected characteristic.
Studies show women and people from ethnic minority groups may be less likely to apply unless they meet every qualification; Paloma encourages such candidates to apply.
Paloma is dedicated to building a diverse and top-performing workplace.